Marlin Dodson
Petersburg,VA
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
10
10
years of professional experience
Work History
AOM / Software Engineer
Cloud Kitchens
Richmond, VA
09.2023 - Current
- Developed Cloud Kitchen Management Software:
- Built and maintained cloud-based kitchen management systems that improved order processing speed by 25% and reduced errors in delivery.
- Integrated real-time inventory tracking systems, which led to a 15% reduction in waste across multiple kitchen locations.
- API Integration with Delivery Platforms:
- Designed and implemented RESTful APIs that seamlessly integrated with platforms like UberEats, DoorDash, and GrubHub, resulting in a 30% increase in delivery efficiency.
- Developed secure APIs for managing customer data, orders, and real-time delivery updates.
- Automation & Workflow Optimization:
- Implemented automated solutions for order prioritization and kitchen workflows, reducing manual intervention and increasing productivity by 20%.
- Developed algorithms to balance order load among multiple kitchens based on proximity and kitchen capacity.
- Data-Driven Improvements:
- Created data analytics dashboards using SQL and Tableau, allowing stakeholders to visualize kitchen performance, customer preferences, and bottlenecks.
- Integrated new technologies into existing systems, increasing capabilities and improving overall performance.
GENERAL MANAGER
Applebees
Colonial Heights, Virginia
10.2021 - 09.2024
- Hired as General Manager
- Leading a team of 3 salary managers, 4 team leaders and 50+ employees
- Fixed food cost variance from 8.8 to company standard of 1.5
- Consistent Food safety evaluation score of 90+
- Manage a monthly budget while constantly developing and implementing financial strategies
- Performed succession planning created by ASI, introducing hiring criteria, training, and performance evaluation for Team member potion, increasing productivity with the new Drive-Thru pick window
- Applied effective strategies and led new campaigns every period
- As General Manager, boosted team productivity by 30% via process optimization.
IT Help Desk
Potomac Dining Brand
Colonial Heights, Virginia
10.2022 - 07.2024
- Collaborated with cross-functional teams to identify and resolve hardware and software issues
- Monitored system performance and proactively identified and addressed potential issues before impacting users
- Configured and maintained network security settings to ensure user data was protected from cyber threats
- Developed and maintained a ticketing system that allowed users to quickly and easily submit service requests and track progress.
AREA DIRECTOR
Shrimp Shack
Fredericksburg, VA
07.2018 - 10.2021
- Consistent Sales above 260,000 in every store, overseeing 8 stores
- Generated new business through effective methods of marketing
- Operating at a minimum food cost of 0.9% and managing labor at 12%
- Opened and managed the most profiting Shrimp Shack in franchise history
- Monitored and ensured staff adhered to all company policies and procedures
- Hired about 50+ employees for each store
- Oversaw owner and general manager training for the restaurant locations
- (Reason for leaving: stepped down to a GM role to complete bachelor's degree).
CORPORATE MANAGER
steak n Shake
07.2014 - 07.2018
- Oversaw strategic planning, resulting in a 15% increase in profits
- Managed corporate relations, improving brand image
- Implemented new policies, enhancing operational efficiency
- Resolved critical issues, increasing customer retention by 36%
- Elevated team performance, achieving a variance in positive efficiency as Corporate Manager at Steak n Shake.
Education
IT Support -
Coursera
Risk Management -
Denmark Tech College
Denmark, SC 05.2001 -
Skills
Amazon Web Services
Analytical Thinking
Communications
Cyber Security
Food Safety
Leadership
Linux
Microsoft Windows
Network Security
Operating Systems
Private Networks
Project Management
Risk Management
Splunk
Strategic Planning
Succession Planning
Unix
HTML and XML
Languages
English
Timeline
AOM / Software Engineer
Cloud Kitchens
09.2023 - Current
IT Help Desk
Potomac Dining Brand
10.2022 - 07.2024
GENERAL MANAGER
Applebees
10.2021 - 09.2024
AREA DIRECTOR
Shrimp Shack
07.2018 - 10.2021
CORPORATE MANAGER
steak n Shake
07.2014 - 07.2018
Risk Management -
Denmark Tech College
05.2001 -
IT Support -
Coursera
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