Marlin Grandal
Dania Beach,FL
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
24
24
years of professional experience
Work History
Customer Service and Sale Manager
Macy's
01.2008 - Current
- Managed the 2nd Top Women Shoes Sales volume business (Company Initiative) in the Southeast Region $9M with a total of 30 associates reporting directly to me
- Recently Promoted to Backstage Manager (Company Initiative) to drive sales by creating a solid customer-centric, fun, and engaging culture
- All Backstage activities related to selling, merchandising, store maintenance, expense management, shortage prevention, and sales support functions are under my direction.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Administrative Assistant
Armella international, Inc.
01.2005 - 01.2008
Administrative Assistant
American Trading partners, Inc.
01.2000 - 01.2005
Education
Technical Business Administration -
Meyer Institute Barranquilla-Colombia
01.1993
Computer Programming -
Centro INCA Barranquilla-Colombia
01.1991
Skills
- Social Media Marketing
- Event Planning
- Customer Service Management
- MS Office
- Problem Resolution
- Community Outreach
- Sales Management
- Customer Relationship Management
- Problem Solving
Accomplishments
Make Magic “Six” (2010 and 2013)
Make Magic "Six" Awards: MAKE MAGIC is a national award program that recognizes individuals and teams who create the magic of Macy’s by embodying our values, driving sales and profitability and delivering exceptional performance. Associates and executives, in stores and in our support business functions, all participate in the same program nationwide. Making magic is what we’re all about at Macy’s. Our, “You Count value” comes to life by celebrating the magic made every day.
MAKING MAGIC THROUGH INNOVATION/IDEAS: Celebrating results by awarding an individual or team that demonstrates creative problem solving, an out-of-the-box innovation, or a visionary approach to move the business ahead. Also award bold risk-taking that capitalizes on incremental growth opportunities.
Honors And Awards
Make Magic "Six" (2010 and 2013), MAKE MAGIC is a national award program that recognizes individuals and teams who create the magic of Macy's by embodying our values, driving sales and profitability, and delivering exceptional performance. Associates and executives in stores and our support business functions all participate in the same program nationwide. Making magic is what we're all about at Macy's. Our "You Count value" comes to life by celebrating the magic made every day.
MAKING MAGIC THROUGH INNOVATION/IDEAS: Celebrating results by awarding an individual or team that demonstrates creative problem solving, out-of-the-box innovation, or a visionary approach to moving the business ahead. Also, reward bold risk-taking that capitalizes on incremental growth opportunities.
References
Available upon request
Timeline
Customer Service and Sale Manager
Macy's
01.2008 - Current
Administrative Assistant
Armella international, Inc.
01.2005 - 01.2008
Administrative Assistant
American Trading partners, Inc.
01.2000 - 01.2005
Technical Business Administration -
Meyer Institute Barranquilla-Colombia
Computer Programming -
Centro INCA Barranquilla-Colombia
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