Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Marlin Gutierrez

Orlando,FL

Summary

Dynamic customer service professional with a proven track record at Canvas Freaks, excelling in conflict resolution and relationship building. Adept at enhancing customer satisfaction through active listening and effective problem resolution, resulting in increased loyalty. Proficient in data entry and Microsoft Excel, ensuring accurate records and seamless operations.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Canvas Freaks
08.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Driver

StaffEx
04.2023 - 08.2024
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.

Ticket Sales Representative

Walt Disney World Resort
09.2019 - 03.2024
  • Directed guests to nearby attractions and distributed information on upcoming special events as part of venue's marketing strategy.
  • Stocked ticket sales counter with brochures, rack cards and other promotional materials for guest use.
  • Communicated with team members and management to obtain current information on venue attractions and related logistics.
  • Balanced Point of Sale (POS) system daily and reported discrepancies to management for resolution.
  • Resolved Guest and tickets guest issues and escalated unresolved problems to management to promote good customer relations.

Server

Mama Romanos
04.2016 - 03.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Education

High School Diploma -

Cypress Creek High School
Orlando, FL
07-2006

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Microsoft Excel
  • Complaint handling
  • Complaint resolution
  • Payment processing

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Customer Service Representative

Canvas Freaks
08.2024 - Current

Driver

StaffEx
04.2023 - 08.2024

Ticket Sales Representative

Walt Disney World Resort
09.2019 - 03.2024

Server

Mama Romanos
04.2016 - 03.2019

High School Diploma -

Cypress Creek High School

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