Marlin Jackson
Maricopa,AZ
Summary
Expert Store Leader effective at motivating top-notch performance with high-energy approach. Keeps employees informed and working hard through monitoring, front-line support and personal coaching. Focused on staying ahead of demand with proactive mindset and good understanding of current market trends.
Overview
28
28
years of professional experience
Work History
Multi-Unit Store Manager
GameStop
08.1999 - 11.2023
- Planned optimal workflow through successful scheduling and task delegation.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
- Elevated team performance with motivational approach and excellent training abilities.
- Coached staff to leverage add-on and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
- Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
- Involved associates in decision-making processes to empower team and drive continued successes.
- Led district in profit and sales from 2018-2023
Room Service Captain
Marriott
08.1995 - 08.1999
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food preparation, production, and plating for quality control.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Served over 30 guests per hour on Sunday mornings.
Education
Some College (No Degree) -
State University of N.Y. At Fredonia
Fredonia, NYSkills
- Time Management
- Company Culture and Values
- Community Organization
- Assignment Schedules
- Delegating Work
- Motivational Leadership
- Team Goals
- Leading Staff Meetings
- Team Leadership
- Critical Thinking
- Workload Priorities
- Employee Training
Timeline
Multi-Unit Store Manager
GameStop
08.1999 - 11.2023
Room Service Captain
Marriott
08.1995 - 08.1999
Some College (No Degree) -
State University of N.Y. At Fredonia