Marlin Paulino

I am a manager; part of an elite group of sellers bringing customized solutions directly to the customer’s door. As a Senior In Home Expert at AT&T, I introduce the latest technology and services to customers, thriving on the challenge to get them to bundle services with the company and elevate their experience with us.

I am the face and voice of AT&T to my customers and with that comes the autonomy to organize my day to meet customers at the time and place that enhances the personalized sales interactions I create. I close the deal by offering hands-on demos, WiFi assessments, tech delivery, and issue resolutions -keeping customers connected to what matters most to them. Among other things I also:

• Develop and implement strategies to increase customer satisfaction and engagement.
• Complete daily logs for management review.
• Maintain excellent customer service by quickly resolving issues.
• Remain solutions-oriented in the face of complex problems to assist management and overall business direction.
• Analyze sales trends to identify opportunities for improvement within the retail environment.
• Built relationships with customers to encourage repeat business.
• Manage returns, exchanges, and refunds in accordance with company policy.
• Maintain a calm demeanor and professionally manage issues in busy, high-stress situations.
• Help customers locate products and check store systems for merchandise at other stores.
• Increase sales revenue by building a strong rapport with customers and recommending appropriate products based on their needs.
• Assist in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
• Participate in team meetings and training sessions regularly for continuous professional development within the sales industry.
• Deliver energetic responses to customers in-store, by telephone, and in their homes, going above and beyond to serve their needs.

• Monitored, managed, and developed investment portfolios.
• Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
• Advised clients on market conditions and property value for informed decision-making.
• Developed and presented detailed analysis of investment performances to evaluate investment strategies.
• Worked with VIP Clients to understand property needs and preferences.
• Presented purchase offers to sellers for consideration.
• Handled transactions worth over $10 Million in sales in 2023.
• Cultivated client relationships through high levels of direct communication to maintain customer loyalty.
• Created and executed aggressive investment strategies to increase returns for clients.
• Researched and shared recommendations on stock market trends and economic forecasts to support portfolio decisions.
• Maintained connections with clients to encourage repeat business and referrals.
• Reviewed market research data and changed sales plans accordingly.
• Conducted comprehensive market analysis to identify opportunities for investors.
• Marketed and sold property for clients by hosting open houses and advertising online and in print.
• Wrote listings detailing and professionally highlighting property features to increase sales chances.
• Liaised between buyers and sellers to provide positive experiences for both parties.
• Established positive flow of communication with agents, clients, attorneys, and personnel involved in closing transactions.
• Coordinated appointments to show tenants and buyers prospective homes.
• Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
• Attended networking events in representation of the company in the Atlanta Market

• Assist buyers with finding ideal homes by assessing needs, requirements, and budgets.
• Execute (review & sign) documents and manage the transaction from pre-list to closing. (Average of 50 contracts per year.)
• Review offers to determine which one is the best/most convenient one.
• Prepare homes for client arrivals during open house events and establish signage and wayfinding aids.
• Review contracts with buyers and sellers to ensure they understand the terms and ensure that terms are met before closing along with all supporting and mandatory documentation signed.
• Keep track of all time frames to ensure a smooth and timely closing.
• Use [Software] to develop and maintain list of properties suited to different needs and budgets.
• Inform home buyers of sales, construction and warranty processes.
• Promote sales of properties through advertisements, open houses and online advertising platforms.
• Compare properties with similarly sold properties to determine competitive market prices and create a comparative market analysis.
• Coordinate appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
• Follow up with prospective buyers regarding incentives from builder and new developments in surrounding area.
• Negotiate contracts with buyers and sellers to maximize customer gains.
• Negotiate inspection objections and facilitate repair work including finding and referring vendors that work quickly and can help up close on time.
• Keep clients up to date with remodeling trends, buying and selling techniques, and processes to maintain curb appeal.
• Develop new business and manage new and existing clients.
• Increase home sales through persuasion, negotiation, and closing prowess.
• Study property listings, interview prospective clients, accompany clients to properties, and discuss the condition of sales.
• Collaborate with mortgage companies to accurately determine loan and mortgage options for clients.
• Collaborate with attorneys, loan officers, and agencies to complete property sales and purchases and thoroughly explain all financial requirements and data to potential buyers and sellers.
• Generated leads for sales and rental properties through cold calls and referrals.

• Act as liaison between buyers and sellers to ensure positive experiences for both parties
• Oversee the advertising of my client's properties for web and print media
• Coordinate appointments to show marketed properties
• Work with Investors to develop and maintain a list of properties suited to different needs and budgets
• Work with contractors on renovation/ rehab projects
• Manage contracts, negotiations, and all aspects of sales to finalize purchases and exceed client expectations
• Guide clients from beginning to end of the home buying process in choosing the right property
• Communicate with clients to understand their property needs and preferences
• Market and sell properties for clients by staging their homes, hosting open houses, and advertising online

• Quickly screen and shortlist potential vendors.
• I was the Vendor Management Coordinator for Illinois, Michigan, Missouri, New Mexico, Oklahoma City, Texas and Wisconsin.
• I also recruited and on-boarded over 365 vendors in the West Coast Regions consisting of Arizona, California, Nevada, Oregon and Washington.
• Worked closely with Asset Managers, Acquisitions, Field Renovations Team (which I would recruit and hire) and also communicated directly and daily with Project Managers to ensure work would be done on schedule.
• Negotiated prices for materials we were buying in bulk with Vendors.
• I managed vendors of all trades that joined the Ameritrust Residential Services construction family. I also handled help desk which consisted of answering all types of questions for vendors in all of Ameritrust's regions (Currently all states).
• Verified all vendor documentation and made sure they were insured and licensed if they needed to be for the services we needed.
• I am familiar with requirements and laws pertaining to construction vendors in the United States per state.
• Trained and assisted vendors in utilizing Ameritrust’s proprietary work management platform.
• Assisted in maintaining vendor-related performance reports.
• Researched and analyzed industry trends and bench-marking information as they apply to vendor recruiting strategy.
• Hired Vendors and initiated the new vendor paperwork process.
• Tracked key dates and deadlines and maintained specific personnel lists.
• Screened all applicants based on their qualifications and background.
• Promptly corresponded with all applicants and coordinated and conducted interviews.
• Post positions through approved recruitment channels.
• Supported the entire Vendor Management department by preparing worksheets, communication materials and coordinating meetings for Project Managers.

• Sep up the initial loss report for any incident involving our customers.
• Model exceptional customer service skills and set up remarkable expectations with every customer.
• Collect all important information involving accidents to set up rentals, staff estimate appointments and send select service assignments to select service repair facilities
• Assist Statefarm Agents with starting claims for customers
• Set up fire claims and send out contractors when needed to service customer homes
• Set up tows for customers whether at scene of the accident or to pick up their vehicle from a tow yard or repair facility.
• Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly
• Accurately document all facts of loss to assist in a faster claim handling experience for the customer
• Manage high call volume with tact and professionalism
• Defused volatile customer situations calmly and courteously

• Obtained and evaluated credit information about prospective customers
• Built customer relationships by acting as the liaison between the customer service and sales teams
• In the top 10% of sales representatives out of 176,000 reps nationwide
• Consistently exceeded monthly sales quotas by more than 145% by pursuing leads and expanding the prospect list
• Negotiated prices, terms of sale, and service agreements
• Increased sales volume by adding 287 accounts in the West Atlanta territory
• Met with an average of 40 customers per week consistently, resulting in a 72% customer retention rate

• Oversaw sales forecasting, goal setting and performance reporting of all employees
• Monitored market activity and quoted pricing to maintain healthy profit margins
• Negotiated prices, terms of sale and service agreements with private vendors
• Trained new employees in all positions how to work according to State law/regulations
• Trained peers and management team on internal system supports and implementation plans
• Analyzed and reported on 3 months of client activity, business trends, and areas of concern

• Drive Sales, exceed monthly goals and build customer confidence of customers by making the store experience interactive, engaging and reassuring
• Maximize customer experience by solving the whole problem as opposed to pushing products. Maintain the visual appeal of the store
• Make most effective use of store displays and interactive devices for each of my customers
• Keep abreast of the rapidly evolving T-mobile technology
• Develop positive customer relationships and provide the fastest and best customer service
• Obtained and evaluated credit information of prospective customers
• Increased profits through effectively sales training associates and troubleshooting profit loss areas
• Organized private mailbox system using mailbox manager software
• Instructed staff on appropriately handling difficult and complicated sales
• Counted cash drawers and made bank deposits
• Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals
• Maintained up-to-date knowledge of product and service changes
• Attend meetings on behalf of store to come back and train sales associates on all material gathered
• Host device trainings for customers
• Handle incoming and outgoing shipment
• Made sure the team understood the importance of being team players to close more sales