Marlin Tate
Fort Worth,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
15
15
years of professional experience
Work History
AVP/District Operations Manager
Mariner Finance
04.2020 - Current
- Financial Consumer Credit Lending
- 49-million-dollar portfolio servicing
- 5 Branch Multi-unit management
- Develop and manage annual budget
- Oversee monthly and quarterly assessments and forecasting
- Financial performance against budget, financial and operational goals
- Oversee short and long-term financial and managerial reporting
- Managing team and day-to-day processing of accounts receivable and payable using QuickBooks
- Develop, maintain and monitor staff and customer interactions.
- Implemented innovative marketing campaigns that led to increased brand awareness and sales growth.
- Collaborated with VPs in order to grow business partners through prospecting, [Type] and follow-up activities.
- Oversaw talent acquisition efforts, selecting top candidates who contributed significantly to organizational success.
- Optimized financial performance through effective budget management and cost control measures.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Negotiated contracts with suppliers, securing favorable terms and conditions for the company''s benefit.
- Managed projects efficiently, ensuring timely delivery and high-quality results.
- Streamlined communication channels between departments, facilitating better collaboration on projects across the organization.
- Procedures, receipts, and recording of all revenue transactions
- Maintaining Intersection's archival and administrative files
- Ensure that Accounting Department requests are resolved and communicated promptly to internal and external parties
- Team Coaching and Development.
- Analyzed market trends and customer feedback to develop new strategies for improving operations.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Auto Collection negotiate and collect past due auto accounts, Identified trends in late payments, recommending process improvements to prevent future delinquencies and improve overall collection efforts.
- Effectively resolved chargeback disputes through thorough research and documentation of supporting evidence.
District Manager
Progressive Leasing
04.2014 - 03.2020
- Executed loan origination process, including appraisals, qualified amount, state title application, and approval
- Utilized point-of-the-sale computer system to process cash, check credit, and automatic debit card transactions with 100% accuracy
- Organize store products
- Quickly and effectively solve customer challenges
- Provided customer service average of 120 calls per day by answering customer inquiries, solving problems, and providing new product information
- Managed wide variety of customer service and administrative tasks to quickly and effectively resolve customer issues
- Organized store products and marketing material, processing collections on current and default accounts
- Handled cash, check, credit, and automatic debit card transactions with 100% accuracy
- Consistently generated additional revenue through skilled sales techniques
- Professionally processed 160+ calls per day, providing information and service to ensure customer satisfaction
- Managed quality communication, customer support, and product representation for each client
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Provided effective communication and customer service support to aid sales, marketing, and administrative teams.
Branch Manager
Regional Management Corp
04.2009 - 04.2014
- Accounting Finance, Banking, Financial Services, Credit, and consumer lending
- Developing marketing strategies to increase branch portfolio.
- Organize store products, processing inbound and outbound inquiries
- Quickly and effectively solve customer challenges
- Establish and build customer relationships through delivering exceptional service
- Managed wide variety of administrative tasks such as email/outlook, bankruptcy, and branch reports
- Resolve customer issues quickly and efficiently.
Education
Bachelor of Science - Accounting
Phoenix University
Memphis, Tennessee2020
High School Diploma -
KingsBury High School
Memphis, TN2007
Skills
- Managerial finance
- Collections management
- Multi-Unit management
- Excellent managerial techniques
- Credit and collections
- Training and Development
- Invoicing and collections
- Billing and collections
- Advanced computer excel reporting
- Compliance Auditing
- Effective managerial techniques
Timeline
AVP/District Operations Manager
Mariner Finance
04.2020 - Current
District Manager
Progressive Leasing
04.2014 - 03.2020
Branch Manager
Regional Management Corp
04.2009 - 04.2014
Bachelor of Science - Accounting
Phoenix University
High School Diploma -
KingsBury High School