Marlina Brown
Las Vegas
Summary
Dynamic professional with a strong personality and proven problem-solving skills. Expertise in conflict resolution and fostering positive relationships with diverse groups. Recognized for artistic creativity and ability to engage effectively with people. Committed to delivering results through collaboration and effective communication.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Planet Fitness
North Las Vegas
03.2025 - Current
- Supervised daily operations, fostering a welcoming gym environment for members and staff.
- Managed member inquiries, resolving issues to enhance member satisfaction and retention.
- Trained and mentored team members on customer service best practices.
- Coordinated staff shift scheduling, ensuring adequate coverage to meet operational demands.
- Implemented operational procedures to maintain cleanliness and safety standards.
- Conducted regular equipment maintenance checks for optimal performance.
Production Assistant- Editor
Sinclair Broadcast Group
North Las Vegas
06.2022 - 02.2024
- Oversaw post-production processes, ensuring efficient editing and thorough footage review.
- Managed on-site logistics during production, ensuring smooth transitions.
- Coordinated tasks and collaborated with teams to streamline production operations.
- Supported producers with script changes and timing adjustments.
- Collaborated with crew to maintain quality standards on set.
Remote Customer Service Representative
Foundever
01.2021 - 01.2023
- Processed high call volumes while ensuring service quality and upholding confidentiality standards.
- Resolved customer complaints efficiently and effectively.
- Resolved escalated issues, ensuring positive outcomes for clients and preserving customer satisfaction.
- Ensured client satisfaction through problem resolution and professional communication.
- Supported clients in account management and liaised with credentialed institutions for seamless service.
- Documented customer interactions in the company's CRM system accurately.
- Managed USAA account services
Transporter
Wellstar Douglas Hospital
Douglasville
01.2019 - 05.2021
- Transported patients between departments and facilities throughout the hospital.
- Assisted medical staff by delivering supplies and equipment promptly.
- Maintained cleanliness and organization of transport vehicles and equipment.
- Delivered customer service by assisting and engaging with patients and families to enhance their experience.
- Maintained records of patient interactions and transportation schedules to support operational efficiency.
Assistant Store Manager
Icing By Claire's
Douglasville
06.2016 - 12.2017
- Managed daily store operations, including sales and customer service.
- Resolved customer inquiries and concerns, contributing to higher satisfaction ratings.
- Monitored inventory levels and coordinated timely stock replenishment to maintain optimal product availability.
- Ensured adherence to company policies and visual merchandising standards, enhancing overall store presentation.
Assistant Manager
Journeys Kidz
Douglasville
08.2014 - 02.2016
- Supervised staff and managed sales operations, achieving revenue goals consistently.
- Developed and implemented successful sales strategies to increase group sales.
- Designed and arranged merchandise displays to maximize sales opportunities.
- Delivered hands-on customer service and tailored product recommendations to enhance customer satisfaction.
Education
Associate of Arts - Photographic, Film, and Video Technology
Recording Radio Film Connections & CASA
Las Vegas, NV06-2022
GED -
West Georgia Technical College
05-2016
Skills
- Sales generation
- Retail Management
- Salesforce management
- Customer Relationship Management
- Stock Management
- Project Coordination
- Scheduling coordination
- Record Keeping
- Content Management
- Sales Copywriting
- Attention to detail
- Effective communication
- Time management
- Self-motivated
- Content Creation
Timeline
Assistant Manager
Planet Fitness
03.2025 - Current
Production Assistant- Editor
Sinclair Broadcast Group
06.2022 - 02.2024
Remote Customer Service Representative
Foundever
01.2021 - 01.2023
Transporter
Wellstar Douglas Hospital
01.2019 - 05.2021
Assistant Store Manager
Icing By Claire's
06.2016 - 12.2017
Assistant Manager
Journeys Kidz
08.2014 - 02.2016
Associate of Arts - Photographic, Film, and Video Technology
Recording Radio Film Connections & CASA
GED -
West Georgia Technical College