Marlina J. Wright
Shelby Township
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
17
17
years of professional experience
Work History
Clothes Sorter
Savation Army
Shelby Township
09.2024 - Current
- Sorted and categorized clothing donations by type, size, and condition.
- Maintained a clean and organized sorting area for efficient operations.
- Inspected items for quality and prepared them for distribution or sale.
- Collaborated with team members to streamline sorting processes and improve workflow.
- Assisted in training new staff on proper sorting techniques and safety protocols.
- Documented and tracked incoming donations to ensure accurate inventory management.
- Communicated with supervisors regarding supply needs and equipment maintenance.
- Maintained a clean work environment throughout shift.
- Provided guidance and support to junior staff members when needed.
- Managed returns and exchanges efficiently and accurately.
- Inspected items for stains, tears, or other damage before sorting.
- Assisted customers in locating desired merchandise.
- Sorted clothes by size, color, and type according to store standards.
- Collaborated with team members to ensure efficient workflow.
- Organized clothing racks with sorted products in an aesthetically pleasing manner.
- Provided excellent customer service while helping customers find the right item for their needs.
- Identified potential problems with damaged goods before they were put on display.
- Cleaned and organized backroom areas as needed.
- Took payment for completed services and issued receipts with cash register or POS system.
Customer Advocate (Remote)
Teleperformance
Port Saint Lucie
06.2019 - 05.2024
- Assist Inbound Providers/Third Party Vendors in verification of Blue Cross Blue Shield TX/Il, CVS Specialty Pharmacy, and United Health Care (WA, NJ, LA) Health Insurance for patient accounts
- Decoding CPT/ICD-10 Codes for Prior Authorization and Predetermination's for patients procedures
- Providing the necessary information pertaining to Internal/External Appeals for overturning initial denials for CPT codes for Inpatient, Outpatient, office procedures to be rendered by the provider
- Ensuring patient accounts entail no exclusions for procedures within inquiry of calls
- Assisting Providers locating medical policies within BCBS/UHC medical websites
- Reversing/Reprocessing Claims for patient RX CVS Specialty Medications
- Faxing documentation pertaining to Approved or Denied Authorizations and Predetermination's
- Deescalating supervisor inbound calls
Home Service Professional
Molly Maid
Staten Island
03.2017 - 09.2017
- Maintain cleanliness and organization of floor closets, and vending area; remove trash, wipe down shelves/counters; sweep and wax floor, remove non-floor closet items and store in appropriate areas
- Clean residential homes and offices
- Report to supervisor needed for repairs or unsafe conditions
- Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping
- Promote teamwork and quality service through daily communication and coordination with other departments
- Collect newspaper and other items for recycling
- Regularly assist with deep cleaning projects
- Assisting with other duties assigned
Barista
Dunkin Donuts
Staten Island
10.2014 - 10.2015
- Maintain a calm demeanor during periods of high volume or unusual events to keep store operation to standard and to set a positive example for the shift team
- Anticipated customer and store needs by constantly evaluating environment and customers for cues.
- Contributed to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
- Delivered legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs
- Attended to operational policies and procedures, including those for cash handling and safety/security, to ensure the safety of all partners during each shift
- Maintained a clean and organized workspace so that partners can locate resources and product as needed.
- Provided quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products
Camp Counselor
Fun Station USA
Staten Island
06.2014 - 07.2015
- Helped promote and provide safe and healthy living through education, games, arts and crafts, and other activities
- Supervised children within the Fun Station USA complex
- Assisted with safety during camp trips and fire drills
- Provided children with meals during lunch and snack hours
Assistant
Hair Fair Beauty Salon
Brooklyn
04.2008 - 08.2011
- Cleaning up after beauticians and sweeping/cleaning up Salon as needed
- Groomed clients hair
- Organizing and sterilizing utensils, preparing them for usage
- Washing clients' hair prior to their haircuts
Education
Bachelor of Arts - English Literature, Studio Art
College of Staten Island Cuny
Staten Island, NYHigh School Diploma -
Susan E. Wagner High School
Staten Island, NYSkills
- MS Word
- MS PowerPoint
- Internet Research
- Clothing sorting
- Customer service
- Attention to detail
- Task prioritization
- Interpersonal skills
- Continuous improvement
- Cleanliness standards
- Complaint handling
- Detail-oriented
- Professionalism
- Written communication
- Analytical thinking
References
- Justin Daneman, Editor for Operation Three-Legged Dolphin (CSI Newspaper), 7186199767
- Jhoan Cacaido, Supervisor for Teleperformance, 7722848985
Timeline
Clothes Sorter
Savation Army
09.2024 - Current
Customer Advocate (Remote)
Teleperformance
06.2019 - 05.2024
Home Service Professional
Molly Maid
03.2017 - 09.2017
Barista
Dunkin Donuts
10.2014 - 10.2015
Camp Counselor
Fun Station USA
06.2014 - 07.2015
Assistant
Hair Fair Beauty Salon
04.2008 - 08.2011
Bachelor of Arts - English Literature, Studio Art
College of Staten Island Cuny
High School Diploma -
Susan E. Wagner High School
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