Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Work Availability
Work Preference
Quote
Interests
Software
Timeline
Intern

Marlina Torres

Wylie

Summary

Motivated professional with proven ability to tackle new challenges and deliver results. Strong work ethic and adaptability complemented by exceptional interpersonal skills. Experienced in service and support roles, with expertise in conflict resolution, time management, and sales. Committed to enhancing customer loyalty and satisfaction through effective teamwork and problem-solving.

Overview

12
12
years of professional experience

Work History

Client Success

Credit RP
Plano
02.2024 - 06.2025
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Provided excellent service and attention to customers through phone conversations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Point of Sale Associate

Target
Wylie
07.2021 - 02.2024
  • Welcomed customers, offering assistance to help find store items.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Checked personal identifications during alcohol and tobacco sales.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Maintained work area and kept cash drawer organized.
  • Maintained appearance of store by arranging and replenishing displays and merchandise racks.
  • Answered customers' questions and provided information on store procedures or policies.
  • Adhered to loss prevention policies by monitoring suspicious activity at the register area.
  • Answered phone calls to assist customers with questions and orders.
  • Supported team members during peak times or when short staffed.
  • Cross-trained in various departments throughout the store to assist with tasks when needed.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Built and maintained productive relationships with employees.
  • Delivered superior service to customers by establishing positive support and meeting shopping needs.
  • Recommended, selected and helped locate or obtained merchandise based on customer needs and desires.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Customer Service Cashier

Kohl's
Wylie
11.2013 - 07.2021
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Built and maintained productive relationships with employees.
  • Informed customers of in-store promotions or pricing specials.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Assisted customers with locating merchandise within the store.
  • Verified that all coupons were valid prior to processing them into the system.
  • Resolved customer complaints in a professional manner.
  • Balanced cash drawers at the end of each shift.
  • Greeted customers and provided friendly customer service.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Recognized by management for providing exceptional customer service.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Maintained updated knowledge through pursuing training in areas that needed extra assistance.

Education

Bachelor of Arts - Fine Arts

The University of Texas At Dallas
Richardson, TX
01-2016

Associate of Arts - Fine Arts

Cottey College
Nevada, MO
01-2013

High School Diploma -

Wylie High School
Wylie, TX
01-2011

Skills

  • Creative Thinking
  • Policies and Procedures
  • Reliable and Responsible
  • Training and Mentoring
  • Service Minded
  • Problem-Solving
  • Issue Resolution
  • Cooperative Attitude
  • Product Knowledge
  • Basic Mathematics
  • Honest and Dependable
  • Adaptable and Flexible
  • Active Listening
  • Time management
  • Communication skills
  • 66 wpm typing speed
  • De-escalation techniques
  • Positive Language Use
  • POS System Operation
  • Cash Handling Accuracy
  • Payment Processing
  • Customer Relationship Building
  • Professional Appearance
  • Returns Processing
  • Product Recommendations
  • Microsoft Office

Affiliations

  • Fashion Designer
  • Creative Writer
  • Digital and Traditional Artist
  • Home cook

Accomplishments

  • Creative Writing Award
  • Perfect Attendance award
  • Onboarding Credo Award

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Work-life balanceHealthcare benefitsPaid time offPaid sick leave4-day work weekCareer advancementTeam Building / Company RetreatsCompany Culture

Quote

“Fate is like a strange, unpopular restaurant filled with odd little waiters who bring you things you never asked for and don’t always like.”
Lemony Snicket

Interests

Cooking

Digital/Traditional Art

Fashion Designer

Writer/Reader

Software

Vonage

Timeline

Client Success

Credit RP
02.2024 - 06.2025

Point of Sale Associate

Target
07.2021 - 02.2024

Customer Service Cashier

Kohl's
11.2013 - 07.2021

Bachelor of Arts - Fine Arts

The University of Texas At Dallas

Associate of Arts - Fine Arts

Cottey College

High School Diploma -

Wylie High School

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