Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marline Collado

Lake Worth,FL

Summary

Seasoned Customer Associate with 9 years of experience dedicated to providing highest quality service and making customers feel welcome. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.Experienced with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs. Committed to exceeding sales expectations and furthering company goals.

Overview

9
9
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work History

Customer Service Associate

Wayfair LLC
10.2021 - Current
  • Attend to customer service inquires and issues during call queue
  • Ability to critically think and use decision making skills to solve problems
  • Help guide and educate customers on benefits of shopping and resources they have
  • Demonstrate compassion and empathy when working with customer interactions
  • Listen carefully and pay attention to details to analyze and interpret information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Responded to customer calls and emails to answer questions about products and services.

Personal Banking Representative/ Small Business Banker

Santander Bank
Great Neck, NY
01.2018 - 04.2021
  • Open and maintain deposit accounts, submit and analyze credit applications, and customize products to fit clients needs
  • Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Networked to increase client base and encourage existing clients to expand financial portfolios.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Support of banking convenience strategy, provides professional, superior sales to existing and potential clients
  • Make outbound telecommunication service and sales calls
  • Cross-selling bank products to enhance existing client relationships
  • Answer customers’ questions, and provide information on procedures or policies
  • Work directly with centers of influence to meet customers’ needs and district needs including and not limited to mortgages, investments, commercial lending, merchant services, treasury managements services and business banking
  • Interact with local businesses to service their banking needs
  • Fraud prevention, leverage red flags identifying fraudulent activity

Universal Banker

Santander Bank
Manhasset, NY
10.2016 - 01.2018
  • Multitask operating from a teller to a banker during need basis throughout the day
  • Maintain and balance cash drawers at all times
  • Preserve positive customer relations by means of proper handling of all transactions, in keeping with established procedures
  • Marketing sales opportunities to attract new customer
  • Open and maintain deposit accounts, submit and analyze credit applications, and customize products to fit clients needs
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Support of banking convenience strategy, provides professional, superior sales to existing and potential clients
  • Make outbound telecommunication service and sales calls
  • Cross-selling bank products to enhance existing client relationships
  • Work directly with centers of influence to meet client needs and district needs including and not limited to mortgages, investments, commercial lending, and business banking.

Teller

Santander Bank
Jackson Heights, NY
12.2015 - 10.2016
  • Answer customers’ questions, and provide information on procedures or policies
  • Greet customers entering establishment
  • Maintain and balance cash drawers at all times
  • Preserve positive customer relations by means of proper handling of all transactions, in keeping with established procedures
  • Marketing sales opportunities to attract new customer
  • Process deposits,
  • Withdrawals, payments transactions
  • Verifying transactions for accuracy
  • Multitask through banking operations.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Manager

Jeremy’s Food Restaurant
Jamaica, NY
04.2014 - 12.2015
  • Taking responsibility for the business performance of the restaurant
  • Analyzing and planning restaurant sales levels and profitability
  • Organizing marketing activities, such as promotional events and discount schemes
  • Developed and maintained relationships with customers and suppliers through account development.
  • Preparing reports at the end of the shift/week, including staff control, food control and sale
  • Creating and executing plans for department sales, profit and staff development
  • Setting budgets and/or agreeing them with senior management
  • Planning and coordinating menus
  • Maintaining high standards of quality control, hygiene, and health and safety
  • Checking stock levels and ordering supplies
  • Preparing cash drawers and providing petty cash as required
  • Helping in any area of the restaurant when circumstances dictates

Cashier/ Production Manager

Marline Price Rite Deli Grocery
Jamaica, NY
12.2013 - 12.2015
  • Receive payment by cash, credit cards or automatic debits
  • Issue receipts, refunds, credits, or change due to customers
  • Greet customers entering establishment
  • Sourced materials to keep up with production goals and meet customer demands.
  • Answer customers’ questions, and provide information on procedures or policies
  • Managing and motivating a team to increase sales and ensure efficiency
  • Managing stock levels and making key decisions about stock control
  • Analyzing sales figures and forecasting future sales
  • Managed continuous improvement initiatives to drive gains in quality, flow, and output.

Education

Associates Degree - Business Administration

CUNY Queens Borough Community College
08.2011 - 08.2014

High School Diploma - undefined

Forest Hills High School
09.2007 - 08.2011

Skills

Computer Skills – Deep knowledge

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Certification

Notary Public in the state of New York

Timeline

Customer Service Associate

Wayfair LLC
10.2021 - Current

Notary Public in the state of New York

10-2019

Personal Banking Representative/ Small Business Banker

Santander Bank
01.2018 - 04.2021

Universal Banker

Santander Bank
10.2016 - 01.2018

Teller

Santander Bank
12.2015 - 10.2016

Manager

Jeremy’s Food Restaurant
04.2014 - 12.2015

Cashier/ Production Manager

Marline Price Rite Deli Grocery
12.2013 - 12.2015

Associates Degree - Business Administration

CUNY Queens Borough Community College
08.2011 - 08.2014

High School Diploma - undefined

Forest Hills High School
09.2007 - 08.2011

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Marline Collado