Marline Guzman
Philadelphia,PA
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
8
8
years of professional experience
Work History
Sales Associate
Gap Inc.
Philadelphia, PA
11.2021 - Current
- Answered incoming telephone calls to provide store, products and services information.
- Used technology resources to assist customers in locating and selecting items.
- Collected payments and provided accurate change.
- Engaged customers in friendly, professional dialogue to determine needs.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Worked with fellow sales team members to achieve group targets.
- Received and displayed product shipments on store retail shelves upon delivery.
- Assessed customer needs to provide assistance and information on product features.
- Helped customers find specific products, answered questions and offered product advice.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Dishwasher
Pizzeria Vetri
Philadelphia, PA
09.2019 - 03.2020
- Studied methods of coworkers, successfully learning kitchen and food service skills.
- Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
- Maintained assigned areas to keep organized and clean by mopping floor.
- Used pressurized faucet sprayer effectively to wash large quantities of dishes.
- Adhered to sanitary regulations to prevent contamination with food products.
- Sorted clean dishes in appropriate storage areas for easy and accessible use.
- Replaced clean utensils in storage bins for easy access.
- Swept and mopped floors at end of shift to comply with sanitary regulations.
- Operated and maintained dishwasher, handwash stations, pot-scrubbing station and trash compactor.
- Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
- Transported clean dishes and supplies from kitchen to front of house staff for opening shift.
- Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
- Inspected dishes closely to check for remnants of food or dirt.
- Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
- Restocked main kitchen areas with items from shelves, coolers and freezers.
- Observed safety regulations and used protective gear to clean knives and other sharp kitchen supplies.
- Re-stocked clean washcloths, paper towels, sponges and other cleaning supplies.
- Handled glassware, crystal and other fragile items with exceptional care to prevent breakage.
- Followed proper procedures to clean large and unwieldy kitchen supplies.
- Unloaded trucks to move food and supplies from delivery vehicle to storage areas.
- Backed up kitchen team members during heavy work periods to maximize team coverage.
- Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
Cashier
Target
Philadelphia, PA
10.2015 - 05.2016
- Answered customer questions and provided store information.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Helped customers find specific products, answered questions and offered product advice.
- Collected payments and provided accurate change.
- Processed sales transactions to prevent long customer wait times.
- Discounted purchases by scanning and redeeming coupons.
- Worked closely with front-end staff to assist customers.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Helped with purchases and signed customers up for rewards program.
Education
High School Diploma -
Franklin Towne Charter High School
Philadelphia06.2007
Skills
- Cash Handling
- Customer Service
- Friendly and Outgoing
- Team Player Mentality
- Customer- and Service-Oriented
- POS System Operation
- Sales Goals Attainment
Languages
Spanish
Professional
Timeline
Sales Associate
Gap Inc.
11.2021 - Current
Dishwasher
Pizzeria Vetri
09.2019 - 03.2020
Cashier
Target
10.2015 - 05.2016
High School Diploma -
Franklin Towne Charter High School