Marline Torres
Dallas,TX
Summary
Dynamic Operations Coordinator focused on delivering efficient service and driving budgetary success. Skilled in managing workflows and providing insights that support informed decision-making that prioritizes the safety and well-being of staff, animals, and the community.
Overview
9
9
years of professional experience
4
4
Certifications
Work History
Operations Coordinator
Grand Prairie Police Department- Animal Services
Grand Prairie, Texas
05.2022 - Current
- Oversee front-desk workflow to ensure efficient service delivery for adoptions, pet redemptions, issuing citations, and general public inquiries. Implant microchips in owned animals, and ensure proper registration and rabies compliance.
- Operate with a $3 million budget. Run and distribute operational reports, including citations, revenue, and outcome activity, to support departmental decision-making.
- Provide administrative support for special programs and initiatives, including community outreach, grant activities, and seasonal events.
- Oversaw the transition to a new payroll system in 2022. Continuously coordinate payroll for departmental staff, resolve payroll entry discrepancies, and ensure accurate weekly submission into Lawson.
- Process daily deposits, reconcile department credit cards, and collaborate with Finance on revenue reporting and/or discrepancies.
- Manage departmental inventory (including, but not limited to, veterinary supplies, vaccines, microchips, andPPE), conduct routine audits, and coordinate purchasing and replenishment.
- Manage logistics for Advisory board meetings; document and distribute minutes.
- Maintain the shelter’s DEA license, monitor controlled substance logs, and ensure adherence to federal and state regulations.
- Track and maintain notary commission records for authorized staff; assist with renewals and compliance deadlines.
- Coordinate onboarding for new hires, including IT setup, access requests, and training schedules.
Executive Assistant
Grand Prairie Police Department- Animal Services
Grand Prairie, Texas
09.2019 - 05.2022
- The executive assistant position role includes current responsibilities, excluding the oversight of the front desk operations and budget management responsibilities
Office Assistant
City of Grand Prairie - Animal Services
Grand Prairie, Texas
11.2016 - 09.2019
- Processed animal outcomes in shelter software.
- Provided customer service to potential adopters and pet owners reclaiming lost pets by arranging adoption visits and processing outcome paperwork.
- Maintained the front lobby's general appearance to provide a welcoming shelter experience.
- Provided support to communication specialists to minimize call wait times.
- Point of contact for Chewy to utilize shelter pets in production photos.
- Assisted the Operations Supervisor with developing and maintaining the Home for Hound Program with the Dallas Sheriff Department.
- Maintained 15-30 daily appointments by coordinating reminder calls and reschedules with pet owners.
Education
City of Grand Prairie Leadership Training
Grand Prairie, TX09-2024
Grow Me Grand Leadership Academy
Grand Prairie, TX03-2024
HSUS Expo Conference
Orlando, FL04-2022
Skills
- Microsoft Office
- Conflict resolution
- Government procurement
- Assessing and improving processes
- Project management
- Customer service
Certification
Notary- State of Texas
Accomplishments
Nominated for Employee of the Year- GPPD- Animal Services 2023
Timeline
Operations Coordinator
Grand Prairie Police Department- Animal Services
05.2022 - Current
Executive Assistant
Grand Prairie Police Department- Animal Services
09.2019 - 05.2022
Office Assistant
City of Grand Prairie - Animal Services
11.2016 - 09.2019
City of Grand Prairie Leadership Training
Grow Me Grand Leadership Academy
HSUS Expo Conference