Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marling Jarquin

Miami

Summary

Dynamic Universal Banker with a proven track record at City National Bank, excelling in regulatory compliance and customer service. Expert in cross-selling bank products, achieving sales goals while resolving conflicts and enhancing client satisfaction. Adept at problem-solving, ensuring seamless transactions and fostering strong customer relationships. Diligent banking professional with unsurpassed attention to detail and superior ethics. Focused on balancing customer needs with bank security requirements and sales targets. Knowledgeable about regulatory requirements and protection protocols.

Overview

18
18
years of professional experience

Work History

Universal Banker

Bank United
Miami
02.2024 - 07.2025
  • Assisted customers with Outgoing wire transfer,
  • Advised customers on bank products, services and financial planning options.
  • Assisted customers by answering banking questions and recommending solutions.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Open a new account, check OFAC, CIP, and Diligent, and upload and scan the document.
  • Credit card sales, claim transaction, closed, and replacement debit card.
  • Call or email the client to verify the transaction for approval to be paid.

Universal Banker

City National Bank
Miami
06.2007 - 02.2024
  • Assisted customers with claims transactions and follow up with back office to keep update clients.
  • Print Daily reports for OD and closed accounts to be in compliance and identify tread areas for improvement
  • Checks logs to find no missing inicial.
  • Cross-sold bank products such as debit cards, credit cards and overdraft protection plans to existing customers. Credit card fraud claim and replacement.
  • Researched account discrepancies or errors identified during audits or reviews.
  • Processed deposits, withdrawals, loan payments cashier checks and other financial transactions.
  • ATM balance weekly.
  • Verified customer identity through driver's license or other forms of identification.
  • Assisted customers with online banking setup and reset their passwords to log in.
  • Answered telephone inquiries regarding account balances, fees or general information.
  • Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
  • Satisfied customers by consistently delivering , knowledgeable services for diverse banking needs.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers outgoing wires transfer instructions.
  • Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
  • Resolved customer inquiries and complaints, ensuring satisfaction and compliance with banking regulations.

Education

High School Diploma -

Miami Dade College
Miami, FL

Skills

  • Regulatory compliance
  • Sales strategy
  • Cross-selling techniques
  • Conflict resolution
  • Problem solving
  • Customer Service

Languages

Spanish
Native/ Bilingual

Timeline

Universal Banker

Bank United
02.2024 - 07.2025

Universal Banker

City National Bank
06.2007 - 02.2024

High School Diploma -

Miami Dade College