Marlinne Atilano
Receptionist
Los Angeles,CA
Summary
Motivated and versatile professional with a diverse background in personal assistance, customer service, and attractions. Seeking an entry-level position in a setting where I can leverage my strong organizational skills, attention to detail, and ability to adapt to new challenges. Self-motivated professional experienced in initiating positive outcomes for all guests. Committed to supporting patrons and enticing visitors to enjoy attractions. Dedicated to safety precautions and promoting positive environment. Customer-oriented professional with experience in hospitality and client service. Attentive listener providing targeted recommendations based on individual requirements. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
7
7
years of professional experience
Work History
Ride Operator
Universal Studios Hollywood
Universal City
08.2019 - Current
- Ensured guest satisfaction through attentive and courteous services
- Operated ride safely and effectively, prioritizing guest well being
- Collaborated with team members to address challenges and streamline procedures
- Maintained a clean and hazard-free workspace, contributing to a safe environment
- Punctually attended assigned positions for smooth transitions and operational efficiency
- safety checks and ensuring the ride is in proper and working order before opening and conducting regular safety inspections.
- Ensured safety of guests by enforcing ride and park policies.
- Maintained cleanliness of rides and surrounding area.
- Provided customer service to guests in a friendly manner.
- Monitored guest behaviour while riding attractions.
- Verified rider height requirements for each attraction prior to boarding.
- Collaborated with team members to ensure smooth operation of all attractions.
- Greeted customers upon arrival at the entrance gates.
Receptionist/Office Administrative Assistant
Display Fabrication
Anaheim, CA
12.2023 - 02.2024
- Greet and welcome guests as they arrive at the front desk
- Answer phone calls and direct them to the appropriate department or individual
- Provide information to guest and answer inquiries about organization
- Transcribe and distribute messages accurately
- File and maintain records
- Assist with administrative tasks such as photocopying, scanning, and faxing documents
- Organize and manage employee records
- Assist in resolving employee conflict
- Orienting employees
- Payroll processing
- Clerical support
- Schedule and coordinate job interviews
- Employee record management
- Carefully manage payroll records
- Administrative assistant
- Complete termination paperwork
- New hire application process
- Onboarding
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
- Organized conference room reservations for meetings or events.
Attractions
Disneyland
Anaheim
12.2022 - 09.2023
- Greeted and assisted guests, operated an attraction system, and provided outstanding hospitality
- Managed crowd control, delivered narrations, and resolved guest situations independently
- Demonstrated speed, accuracy, and efficiency, in a fast-paced themed park environment
- Adapted to varying shifts including, weekend, nights, holidays, and special events
- Performed daily inspections of rides according to company guidelines.
- Monitored guest behaviour while riding attractions.
- Operated control panels for ride systems and monitored audio and visual equipment.
- Reported any mechanical or operational issues to maintenance staff promptly.
- Conducted emergency procedures when necessary in accordance with safety protocols.
- Collaborated with team members to ensure smooth operation of all attractions.
- Communicated effectively with other departments regarding performance issues.
- Demonstrated knowledge of ride operations, including proper use of restraints.
- Inspected ride vehicles and equipment before opening it to the public.
- Performed regular tests on rides and documented results accurately.
- Pulled down safety bars and secured riders according to specified attraction details.
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
Receptionist
Kia Of Downtown Los Angeles
Los Angeles, CA
09.2021 - 02.2022
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
- Updated daily log book with information about visitors entering the premises.
- Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
- Organized conference room reservations for meetings or events.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
Personal assistant
Huntington Park Senior High
Huntington Park, CA
08.2017 - 05.2018
- Scheduled appointments and reminders for parents, students, and counselors
- Managed phone calls, redirecting them to the appropriate department
- Conducted online and paper filing of important documents
- Assisted in organizing offices, guiding parents and guests, and handling various administrative tasks
- Demonstrated strong interpersonal skills and adaptability in school environment
Education
High school Diploma -
Huntington Park Senior High
Huntington Park, CASkills
- Quickbooks
- Google calendar
- Microsoft Word
- Excell
- Safety reporting
- MS Outlook
- Customer Service
- Hospitality and accommodation
- Policy compliance
References
Available upon request.
Summaryobjective
Motivated and versatile professional with a diverse background in personal assistance, customer service, and attractions. Seeking an entry-level position in a setting where I can leverage my strong organizational skills, attention to detail, and ability to adapt to new challenges.
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Receptionist/Office Administrative Assistant
Display Fabrication
12.2023 - 02.2024
Attractions
Disneyland
12.2022 - 09.2023
Receptionist
Kia Of Downtown Los Angeles
09.2021 - 02.2022
Ride Operator
Universal Studios Hollywood
08.2019 - Current
Personal assistant
Huntington Park Senior High
08.2017 - 05.2018
High school Diploma -
Huntington Park Senior High
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