Marlinne Diaz
Queens
Summary
Results-oriented professional with a proven track record in enhancing operational efficiency and team performance. Demonstrates adaptability to changing business demands through strategic approaches. Committed to driving company success with an innovative mindset and performance-driven attitude.
Overview
11
11
years of professional experience
Work History
Assistant General Manager
Doubletree by Hilton New York Times Square
New York
05.2024 - Current
- Supported General Manager in daily operations of 320-room, full-service hotel with over 80 staff members.
- Supervised front office, housekeeping, maintenance, and food & beverage departments to ensure operational consistency.
- Implemented employee performance programs, resulting in increased staff retention rates.
- Ensured compliance with brand standards, OSHA, and local health and safety regulations.
- Collaborated on budgeting, forecasting, and revenue strategies with General Manager.
- Coordinated with sales and F&B teams for effective execution of group bookings and private events.
Director of Housekeeping
Doubletree by Hilton New York Times Square
New York
02.2022 - 05.2024
- Maintained expense and inventory control for effective budget tracking.
- Supervised a team of 45 housekeeping staff to ensure operational excellence in a 320-room hotel.
- Led team committee initiatives to enhance collaboration and communication among members.
Director of Housekeeping
Holiday Inn Chelsea
New York
09.2019 - 02.2022
- Hired, trained, and scheduled 30 employees to optimize operational efficiency.
- Maintained department inventories, par stocks, payroll, and related expenses.
- Monitored cleanliness standards for guest rooms and public areas.
- Implemented deep clean and carpet-cleaning programs, delegating responsibilities effectively.
- Achieved a 1.24% year-over-year increase in cleanliness scores through an inspection program and incentives.
Rooms Manager
Hyatt Place Midtown South
New York
01.2017 - 09.2019
- Hired, trained, and supervised Front Office, Housekeeping, and kitchen personnel.
- Maintained department inventories, par stocks, payroll, and other expenses.
- Monitored cleanliness standards for guest rooms and public areas.
- Executed procedures for addressing guest requests and recovery from inconveniences.
Front Desk Supervisor
Hyatt Place Midtown South
New York
09.2014 - 01.2017
- Managed daily room inventory in collaboration with Housekeeping for optimal operations.
- Reconciled daily cash statements, handling thousands of dollars and processing bank deposits.
- Resolved guest relations issues to enhance customer satisfaction through prompt service.
Education
Associate of Applied Science degree - Hospitality Management
LaGuardia Community College/ CUNY
Long Island City, NY08.2013
Skills
- Microsoft Word and PowerPoint
- Bilingual communication
- Team building and coordination
- Inventory management
- Leadership development
- Operations oversight
- Revenue forecasting
Timeline
Assistant General Manager
Doubletree by Hilton New York Times Square
05.2024 - Current
Director of Housekeeping
Doubletree by Hilton New York Times Square
02.2022 - 05.2024
Director of Housekeeping
Holiday Inn Chelsea
09.2019 - 02.2022
Rooms Manager
Hyatt Place Midtown South
01.2017 - 09.2019
Front Desk Supervisor
Hyatt Place Midtown South
09.2014 - 01.2017
Associate of Applied Science degree - Hospitality Management
LaGuardia Community College/ CUNY
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