Marlise Silva
Prospect Park
Summary
Motivational and positive Academic Advisor with success effectively instructing students to succeed in educational programs using proven teaching methods. Advises incoming freshman and upperclassmen in decisions on class registration, achievement and career goals.
Overview
8
8
years of professional experience
Work History
Dual Enrollment Coordinator/Academic Success Coach
Montclair State University
11.2021 - 12.2023
- Provided prospective or new students with information about educational and career planning, university resources and academic programs.
- Enhanced student satisfaction with enrollment procedures through timely response to inquiries and resolution of issues.
- Developed training materials for new faculty and success coaches to ensure consistent service delivery throughout the program.
- Served as a liaison between applicants, admissions staff, financial aid representatives, and academic advisors for seamless registration experience.
- Supported the development and implementation of retention strategies to minimize attrition throughout the student lifecycle.
- Finalized and processed enrollment applications.
- Reached out to applicants via calls, texts, and emails.
- Facilitated new student orientation sessions, providing essential information on campus resources, policies, and expectations.
- Guided students through application processes, ensuring all required documentation was submitted accurately and on time.
- Conducted outreach to different schools in Newark to help with recruitment as well as building relationships for future prospective students
- Met with Newark Board of Education and Newark District schools to combine and work with different components necessary to ensure the success of program launch
- Assisted in the construction of workshops for students on topics such as the college admissions process, time management, the FAFSA application process, and career development
- Oversaw budgetary work as it pertained to grant funding for program initiatives
- Maintained confidentiality of student records in compliance with the Family Educational Rights and Privacy Act
- Conducted meetings with campus partners and external parties to help facilitation of the program
Graduate Assistant
Montclair State University EOF Program
08.2019 - 11.2021
- Served as a liaison between faculty members and students for addressing concerns or issues related to coursework or academic policies.
- Facilitated student success by identifying areas of improvement and providing constructive feedback on assignments and exams.
- Administered coursework, graded assignments and provided constructive feedback.
- Mentored students with personalized guidance on academic progress, career goals, and professional development opportunities.
- Coordinated with faculty members to develop course syllabi and materials.
- Assisted at-risk students in completing assigned tasks that ensure successful completion of their academic program
- Developed and implemented lesson plans for scholars in order to promote leadership, professionalism and growth
- Imputed and reviewed student data to be exported to the state in a timely manner
- Examined student verification status and eligibility within NJFAMS to determine if student can receive grant funding
- Expedited the grant awarding process for students to ensure funding is received
Summer Intern
Fashion Institute Of Technology Residential Life
06.2020 - 08.2020
- Participated in weekly meetings with mentors and colleagues, sharing insights from various learning experiences throughout the internship program.
- Helped create and manage project plans, timelines and budgets.
- Assisted in designing and creating programs that can be implemented in a virtual and non- virtual format
- Contributed in creating a Resident Assistant Training program while adhering to the COVID 19 protocols
- Implemented a way to convert non-virtual events and workshops into an online learning format to accommodate students during the pandemic
Summer/ Evening Coordinator
Fairleigh Dickinson University EOF Program
07.2018 - 08.2019
- Directed resident assistants to perform daily tasks and ensure proper communication with students
- Collaborated with supervisors to evaluate student complaints and the Resident Assistant staff
- Strategically created workshops that empower, engage, and improve student achievement by addressing students’ needs
- Oversaw the operation of the resident hall including lockouts, and customer service functions
- Addressed student conduct violations through one-on-one meetings involving meaningful interactions
Student Assistant
Fairleigh Dickinson University Campus Exec Office
01.2016 - 05.2019
- Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Enhanced office efficiency by organizing and maintaining files, records, and resources.
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
- Performed clerical tasks such as photocopying, scanning documents efficiently while maintaining confidentiality when necessary.
- Increased department productivity through effective time management and prioritization of tasks.
- Ordered and stocked office supplies to maintain available resources.
- Trained new workers through hands on office experiences and created opportunities for them to shadow during specific work tasks
- Managed student worker / graduate assistant payroll submissions
- Served as a language translator for faculty, scholars, and parents to ensure effective communication
Resident Assistant
Fairleigh Dickinson University EOF Program
07.2017 - 08.2017
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Assisted residents in preparing for activity and social programs.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
- Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.
- Mentored new Resident Assistants, providing guidance on effective strategies for managing various situations.
- Monitored building access during evening hours to provide a secure living environment while fostering strong relationships with residents.
- Mediated conflict resolution with roommates and other residence hall members to promote peace, order and positive relationships.
- Developed educational programs focusing on topics such as time management, study habits, and stress reduction techniques to promote academic success among residents.
- Established and enforced residence hall policies and quiet hours to establish safe and respectful living environment.
- Collaborated with residential team to maximize effective and efficient operations.
- Conducted weekly meetings with students to review goals, address issues and provide support.
Education
Master of Arts - Higher Education
Montclair State University
Montclair, NJ01.2021
Bachelor of Arts - Psychology
Fairleigh Dickinson University
Madison05.2019
Skills
- Attention to Detail
- Critical Thinking
- Organizational Skills
- Organization and Time Management
- Verbal Communication
- Problem-Solving
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Flexible and Adaptable
- Multitasking
- Active Listening
Accomplishments
- Collaborated with team in the development of The Future College Graduate Institute: Dual Enrollment Program at Montclair State University
Languages
Spanish
Professional Working
Timeline
Dual Enrollment Coordinator/Academic Success Coach
Montclair State University
11.2021 - 12.2023
Summer Intern
Fashion Institute Of Technology Residential Life
06.2020 - 08.2020
Graduate Assistant
Montclair State University EOF Program
08.2019 - 11.2021
Summer/ Evening Coordinator
Fairleigh Dickinson University EOF Program
07.2018 - 08.2019
Resident Assistant
Fairleigh Dickinson University EOF Program
07.2017 - 08.2017
Student Assistant
Fairleigh Dickinson University Campus Exec Office
01.2016 - 05.2019
Master of Arts - Higher Education
Montclair State University
Bachelor of Arts - Psychology
Fairleigh Dickinson University
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