Summary
Overview
Work History
Education
Skills
Personal Information
Phone Numbers
Timeline
SoftwareEngineer

Marlise K. Strickland

Oceanside,CA

Summary

I am a responsible, hard working, and an energetic worker. I have multiple skills in customer service, tending to customers needs, maintaing compassion, assisting with payments, and concerns. I am skilled in working with multiple screens as well.

I also have worked as a Responsible Certified Nursing Assistant with 6 years experience in ER, immediate care, BHU, SSRS and triage units. I am a highly motivated, compassionate nursing professional with a knack of providing positive bedside patient care services and a genuine desire to work towards achieving individual patient's health targets. I can easily remain calm, focused and attentive to specific needs of patients in a healthcare facility.

Overview

11
11
years of professional experience

Work History

Senior Customer Service Representative

Best Buy Health
03.2021 - 03.2024
  • Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
  • Established strong rapport with customers, fostering long-term relationships and repeat business.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
  • Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
  • Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
  • Reduced call wait times by implementing effective time management techniques within the team.
  • Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Fron End Supervisor

Sprouts Market
03.2019 - 02.2021
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in Number checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
  • Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
  • Promoted a safe working environment by enforcing safety guidelines among team members consistently.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Front End Supervisor

Ross Dress for Less
01.2017 - 03.2019
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in Number checkout stations to verify adequate cash supply.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
  • Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
  • Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.

CNA

Scripps
06.2014 - 10.2016
  • Provide patients' personal hygiene by giving bedpans, urinals, baths, backrubs, shampoos, and shaves; assisting with travel to the bathroom; helping with showers and baths
  • Assist with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals
  • Provide adjunct care by administering enemas, douches, nonsterile dressings, surgical preps, ice packs, heat treatments, sitz and therapeutic baths; applying restraints
  • Maintain patient stability by checking vital signs and weight; testing urine; recording intake and output information
  • Complete forms, reports, logs, and records
  • Serve and protect the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and jcaho standards
  • Update job knowledge by participating in educational opportunities; reading professional publications; participating in professional organizations; maintaining licensure

CNA

Life House Health Care Center
02.2013 - 02.2014
  • Assist patients with toileting, bathing, dressing, shaving, lifting, transferring, feedings, and vitals

Education

Health Care and Rehab Therapy Technician Diploma -

Kaplan College
Vista, CA
01.2013

Healthcare Essentials, Front Office Medical Assistant - Medical Assistant/Clinical

Vista Adult School
Vista, CA
04.2009

Skills

  • Patient Care & Safety
  • Diagnostic Testing
  • Medical Terminology
  • Cryotherapy
  • Electronic Medical Records
  • Catheter
  • Vital Signs & Patient Monitoring
  • Medication Administration
  • Hoyer Lift
  • Privacy / HIPAA Regulations
  • Toileting
  • Patient Advocacy and Support
  • Thermotherapy
  • Infection Control Practice
  • Medical Charting
  • Gait training
  • Basic Therapeutic Massage
  • Electrical Stimulation
  • Transfer Board
  • Intramuscular administration
  • Intradermal administration
  • Subcutaneous administration
  • Therapeutic Exercises

Personal Information

Title: Senior Customer Service Representative


Tilte: Front End Supervisor


Title: CNA

Phone Numbers

760.407.7759

Timeline

Senior Customer Service Representative

Best Buy Health
03.2021 - 03.2024

Fron End Supervisor

Sprouts Market
03.2019 - 02.2021

Front End Supervisor

Ross Dress for Less
01.2017 - 03.2019

CNA

Scripps
06.2014 - 10.2016

CNA

Life House Health Care Center
02.2013 - 02.2014

Health Care and Rehab Therapy Technician Diploma -

Kaplan College

Healthcare Essentials, Front Office Medical Assistant - Medical Assistant/Clinical

Vista Adult School

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Marlise K. Strickland