Marliseya Peoples
Shreveport,LA
Summary
Self-driven Business Office Manager accomplished at enhancing efficiency of workflow while maintaining cost effectiveness. Excellent communicator with proven to maintain positive, professional relationships with staff and clients. Expertise in policy implementation and payroll processing.
Overview
6
6
years of professional experience
Work History
Assistant Business Office Manager
Nexion Health Care
04.2022 - Current
- Performed accounts receivable collections for past due accounts by conducting collection calls.
- Implemented quality control measures that reduced errors in claims submissions, leading to fewer rejections and increased reimbursements received from Medicaid agencies.
- Enhanced billing accuracy by diligently reviewing Medicaid claims and identifying discrepancies.
- Prepared and submitted monthly, quarterly and annual financial statements to inform decision-makers.
- Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
- Improved workflow efficiency by streamlining office processes and implementing new software solutions.
- Increased accuracy in financial reporting by implementing robust accounting practices and attention to detail in data entry tasks.
- Served as a reliable source of information for colleagues regarding changes to Medicaid policies or procedures, promoting a well-informed team environment.
- Maintained up-to-date knowledge of Medicaid regulations, ensuring full compliance in all billing practices.
Patient Access Representative
Ochsner LSU Health
01.2022 - 04.2022
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Senior Patient Access Representative
UT Health
07.2021 - 01.2022
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
Patient Access Representative
Christus Health
12.2017 - 07.2021
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
- Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
- Coordinated patient's care by facilitating caregiver access to medical home providers and resources to meet patient needs.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Trained new staff on filing, phone etiquette and other office duties.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Education
Associate of Science - Nursing
Bossier Parish Community College
Bossier City, LAHigh School Diploma -
Woodlawn High School
Shreveport, LA05.2013
Skills
- Accounts Receivable
- Relationship Building
- Office Administration
- Office Management
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Registration and Admissions
- Phone and Email Etiquette
- EMR
- Payment Processing
- Patient Education
- Registration and Scheduling
- Attention to Detail
- 50 WPM Typing Speed
- Benefits Explanation
Timeline
Assistant Business Office Manager
Nexion Health Care
04.2022 - Current
Patient Access Representative
Ochsner LSU Health
01.2022 - 04.2022
Senior Patient Access Representative
UT Health
07.2021 - 01.2022
Patient Access Representative
Christus Health
12.2017 - 07.2021
Associate of Science - Nursing
Bossier Parish Community College
High School Diploma -
Woodlawn High School
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