Seasoned professional from Montgomery County Adult Probation Department, adept in crisis intervention and data management. Demonstrated excellence in enhancing public safety and offender reintegration, backed by strong problem-solving and communication skills. Achieved significant improvements in staff performance and resident well-being through effective coaching and personalized care plans.
Overview
25
25
years of professional experience
Work History
Indirect Supervision Officer
Montgomery County Adult Probation Department
05.2021 - 09.2023
Implemented crisis intervention techniques when necessary, deescalating tense situations and prioritizing the safety of all involved parties.
Ensured public safety by conducting thorough risk assessments and promptly responding to violations of supervision conditions.
Evaluated staff performance and provided coaching to address inefficiencies.
Collected, arranged, and input information into database system.
Provided testimony in court hearings when necessary, presenting accurate case information and contributing to fair legal proceedings.
Provided ongoing support to offenders as they navigated challenges related to reentry into society, serving as a key resource for accessing necessary services and maintaining compliance with supervision requirements.
Facilitated offender reintegration into society through job placement assistance and vocational training programs, increasing employment rates among supervised individuals.
Data Entry Clerk
Montgomery County Adult Probation Department
11.1999 - 05.2021
Completed data entry tasks with accuracy and efficiency.
Followed established procedures to enter and process data correctly.
Organized, sorted, and checked input data against original documents.
Scanned documents and saved in database to keep records of essential organizational information.
Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
Residential Care Specialist
Montgomery County Adult Probation Department
09.1998 - 10.1999
Participated in regular team meetings to discuss resident progress, challenges, and opportunities for improvement, fostering a collaborative approach to care provision.
Advocated for residents'' rights and interests within the organization, ensuring their voice was heard in decision-making processes.
Ensured compliance with federal, state, and local regulations through meticulous record-keeping and documentation practices.
Enhanced resident well-being by implementing personalized care plans tailored to individual needs.
Developed strong relationships with residents and their families, ensuring open communication and trust.
Managed medication administration for all residents, adhering strictly to dosage guidelines and schedules for optimal health outcomes.
Coordinated transportation services for medical appointments or off-site activities, promoting accessibility for all residents.
Improved the living environment by maintaining clean and organized residential spaces for optimal comfort and safety.
Education
Penn Foster Career School
Scranton, PA
12.2016
Skills
Documentation And Reporting
Time Management
Attention to Detail
Problem-solving abilities
Multitasking
Reliability
Excellent Communication
Organizational Skills
Effective Communication
Self Motivation
Coaching and Mentoring
Timeline
Indirect Supervision Officer
Montgomery County Adult Probation Department
05.2021 - 09.2023
Data Entry Clerk
Montgomery County Adult Probation Department
11.1999 - 05.2021
Residential Care Specialist
Montgomery County Adult Probation Department
09.1998 - 10.1999
Penn Foster Career School
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