Marlitha Dallas
Solomon,AZ
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
19
19
years of professional experience
Work History
Occupational Intake Representative
Gila Health Resources
06.2023 - 08.2023
- Retrieved medical data for physicians and patients.
- Performed software updates, upgrades and data backups.
- Performed regular quality and validation assessments on patient data to verify accuracy.
- Upheld HIPAA regulations and standards for protecting patient information.
- Proved successful working within tight deadlines and a fast-paced environment.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
Advocate II
Carvana
06.2021 - 10.2022
- Delivered friendly service and offered expert support in every interaction.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and provided backup support for organizational leadership.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Operator I/ Mill Operator Trainee
Freeport-McMoRan
09.2019 - 03.2021
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Performed inspections and routine maintenance on equipment.
- Set up machines to start production cycles and controlled machine settings.
- Performed daily cleaning to keep machines in good working condition and prolong equipment lifespan.
- Learned and followed safety procedures to keep machines operated safely and prevent accidents.
- Observed milling machine operations to adjust controls with specified tolerances.
- Trained and worked with different Heavy Duty Equipment as Water Truck, Loaded, dump truck, etc.
Staffing Specialist
People Ready Temp Agency/True Blue Inc.
10.2018 - 11.2018
- Scheduled interviews with potential candidates, filled out required paperwork and prepared introduction manuals.
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
- Collaborated with manager to determine department's short and long-term hiring needs.
- Developed and facilitated new-hire orientations.
- Performed urinalysis testing to discourage illegal drugs use in company.
- Developed guidelines, questionnaires and processes for assessing, interviewing, and onboarding phases.
- Advertised job opportunities on social media platforms and job boards.
Nutrition/Medical Case Worker
Department Of Economic Security
01.2018 - 10.2018
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assessed needs of each client and recommended appropriate services and resources.
- Conducted home visits to assess living environment and provided appropriate referrals.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Explained medical care options to help families provide all documentations that are required for approval.
- Worked with public in person and on call with the customer to complete the case for approval for benefits for public assistance.
- Request all documentation and go over the documentation for accuracy for the case and input the data for approval or request more information that is needed.
Call Center Customer Service Representative
McKessen
11.2017 - 01.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Attended telephone skills and program information training sessions to boost aptitude.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Verification Processor I
Redflex
11.2016 - 10.2017
- Received and reviewed incoming documents and materials.
- Entered data into computer tracking system and filed paperwork according to procedures.
- Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
- Maintained accurate records to enable processor activity and performance monitoring.
- Analyzed processor data and developed insight reports for management review.
- Reviewed data from different states that are required by each city requirements.
- Processed all the information and forward all the information so that the tickets can be issued to the person in the violation.
Drop Team Member/Player's Club Rep./Bartender
Gila River Casino
04.2013 - 10.2016
- Trained new personnel regarding company operations, policies and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Worked with High volume of currency in the vault and accurate count on the currency that is drop each day.
- Complete the morning drop of the machines and poker chips each day in a timely manner and with accurate count on the currency.
- Good customer service with public when serving alcoholic beverages and following all the current laws.
Detention Officer
Maricopa County Sherriffs Office
02.2005 - 06.2011
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Conducted physical searches of inmates and premises in search of weapons and contraband.
- Attended to feeding, housing, and physical well-being of inmates.
- Responded promptly to emergency situations and provided medical aid.
- Transported prisoners throughout facility and off-site to medical appointments and court appearances.
- Supervised and controlled behavior of 30+ inmates.
- Enforced rules and regulations to maintain order among inmates.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Regularly conducted security and sanitation checks.
Education
Bachelor of Science - Human Resources Management
Grand Canyon University
Phoenix, AZ09.2025
No Degree - Detention And Security
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ06.2005
GED -
IIA
Phoenix2004
No Degree - Criminal Justice
IIA
Phoenix, AZ2004
Skills
- Information Building
- Clerical Support
- Call Transfers
- Tact and Sensitivity
- Multi-Line Phone Systems
- Patient Scheduling
- Entering Patient Data
- Microsoft Excel
- CPR Certified
- Organization and Time Management
- Data Entry Software
- Timely Processing
Excel, Microsoft Words and Powerpoint knowleadge
I have worked with different companies and was a quick learner of different programs that are need to be able to do the position and worked with Excel, Microsoft Words and Powerpoint when needed at my position. I have 10-key skill and multi phone line for inbound and outbound calls. Do have computer skills and typing skills,
Timeline
Occupational Intake Representative
Gila Health Resources
06.2023 - 08.2023
Advocate II
Carvana
06.2021 - 10.2022
Operator I/ Mill Operator Trainee
Freeport-McMoRan
09.2019 - 03.2021
Staffing Specialist
People Ready Temp Agency/True Blue Inc.
10.2018 - 11.2018
Nutrition/Medical Case Worker
Department Of Economic Security
01.2018 - 10.2018
Call Center Customer Service Representative
McKessen
11.2017 - 01.2018
Verification Processor I
Redflex
11.2016 - 10.2017
Drop Team Member/Player's Club Rep./Bartender
Gila River Casino
04.2013 - 10.2016
Detention Officer
Maricopa County Sherriffs Office
02.2005 - 06.2011
Bachelor of Science - Human Resources Management
Grand Canyon University
No Degree - Detention And Security
Maricopa Community Colleges - Rio Salado Community College
GED -
IIA
No Degree - Criminal Justice
IIA
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