Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marlithieo Walls

Sacramento,CA

Summary

With a proven track record at Red and Gold, I excel in driving business growth through expert vendor negotiation and robust client relationship management. Leveraging skills in commercial construction and preventative maintenance, I've consistently enhanced operational efficiency and customer satisfaction. My leadership in staff training and development underscores a commitment to excellence and team success.

Overview

8
8
years of professional experience

Work History

Owner/Operator

Red and Gold
Sacramento, CA
12.2022 - Current
  • Collected deposits or payments and arranged for billing.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Strengthened customer retention by offering discount options.
  • Conducted regular follow-up calls with customers after resolving their issues
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Oversaw marketing initiatives, increasing brand awareness and sales.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Managed annual budgeting and forecasting, optimizing resource allocation.
  • Negotiated contracts and agreements with vendors and suppliers to reduce costs.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Used professional grade tools and equipment to perform wide range of handyman services.
  • Read and interpreted equipment and work orders to properly perform required maintenance services.
  • Built reputation for excellent handyman services by taking pride in craftsmanship and attention to detail.
  • Implemented preventive maintenance practices and upheld equipment guidelines to avoid failures.
  • Inspected, operated or tested machinery or equipment to diagnose machine malfunctions.
  • Dismantled machines, equipment, or devices to access and remove defective parts.
  • Repaired drywall holes using spackle or joint compound.
  • Assembled, installed or repaired electrical or electronic components and pipe systems.
  • Repaired plumbing problems such as leaking pipes, clogged drains and malfunctioning toilets.
  • Operated hand and power tools to complete repairs.
  • Implemented troubleshooting techniques to resolve issue.
  • Done tons of types of work such as pressure washing, residential/commercial painting, minor electrical, minor plumbing, drywall, appliance installs, junk hauling, etc.

Automotive Technician

Standard Auto Care
Sacramento, CA
03.2022 - 12.2022
  • Cooperated with other technicians from different disciplines to achieve optimal integration.
  • Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
  • Inspected vehicle engines and other components to identify potential issues.
  • Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
  • Maintained a clean working environment at all times.
  • Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
  • Communicated effectively with customers about repair progress and costs involved.
  • Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
  • Operated a variety of shop equipment safely and efficiently.
  • Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
  • Conducted test drives before and after repair services.
  • Utilized scan tools to diagnose drivability concerns on gasoline powered cars and trucks.
  • Completed standard inspections to assess wear and damage to vehicles.
  • Evaluated, repaired and aligned vehicle suspensions.
  • Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
  • Diagnosed mechanical problems using specialized computer software and diagnostic tools.
  • Attended technical training courses when available to increase knowledge base.

Automotive Technician

North Star Smog and Auto
Sacramento, CA
11.2021 - 03.2022
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Operated a variety of machinery and tools safely and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Completed repairs and maintenance to major vehicle models to meet safety specifications.
  • Adjusted and repaired systems to meet manufacturers' performance specifications.
  • Utilized infrared engine analyzers, compression gauges and computerized diagnostic devices to test vehicle components and systems.

Auto Sales Representative

Melvin and wright auto
San Leandro, CA
02.2019 - 10.2021
  • Assisted in developing marketing strategies for new products or services offered at dealership.
  • Assisted in developing promotional materials, such as brochures, flyers, and advertisements.
  • Maintained records related to sales for store management.
  • Recommended, selected and located merchandise based on customer desires.
  • Provided test drives to potential customers to demonstrate vehicle operation and performance capabilities.
  • Provided excellent customer service throughout all stages of the buying process from initial contact to delivery of vehicle.
  • Educated customers about sales processes, warranty requirements and service standards.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Responded to inquiries from potential customers via email and telephone.
  • Greeted customers and answered inquiries about vehicles.
  • Greeted customers to determine wants or needs.
  • Maintained knowledge of current sales and promotions, policies regarding payment, trade-in allowances, warranties.
  • Computed purchases and received and processed cash or credit payment.
  • Assisted customers in selecting a vehicle by answering questions and offering information on features, benefits, and warranties.
  • Conducted market research to identify customer preferences for purchasing vehicles.

Laborer

Brown and fesler
Livermore, CA
03.2017 - 11.2018
  • Worked productively as lead or helping team member to drive customer satisfaction.
  • Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
  • Operated equipment with strong focus on safety and ground communication.
  • Utilized two-way radios and hand signals to coordinate communication between equipment operators.
  • Cleaned or prepared construction sites to eliminate hazards.
  • Transported heavy items from one location to another using hand trucks or carts.
  • Maintained clean, safe working environment by removing debris from job site prior to shift completion.
  • Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
  • Met company and OSHA safety guidelines for work site operations to minimize worker risk.
  • Dug ditches or trenches, backfilled excavations or compacted and leveled earth to grade specifications.
  • Controlled traffic passing near, in or around work zones.
  • Tended pumps, compressors or generators to provide power or heat or move materials.
  • Used picks and shovels to dig, spread and level dirt and gravel.
  • Stacked and arranged products on pallets according to size and weight requirements.
  • Unloaded freight from containers and organized them for storage in designated areas.
  • Worked with team members to ensure efficient workflow throughout the day.
  • Operated various power tools such as drills and saws safely while following manufacturer's instructions.
  • Perform periodic maintenance on machines such as cleaning and lubrication.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Operated a variety of tools to excavate, move and grade earth for foundations, trenches and roads.
  • Notified supervisors of faulty operations and defective materials to improve production.
  • Repaired damaged structures with appropriate materials including wood and metal components.
  • Provided assistance to supervisors when needed completing additional duties as assigned.
  • Measured distances accurately using tape measures or laser measuring devices.
  • Utilized power tools such as saws, drills and sanders when necessary on projects.
  • Installed sewer, water or storm drain pipes using pipe-laying machinery or laser guidance equipment.
  • Signaled equipment operators to facilitate alignment, movement or adjustment of machinery.

Education

High School Diploma -

City College of San Francisco
San Francisco, CA

Skills

  • Sales Negotiation
  • Performance Analysis
  • Negotiation
  • Staff Training and Development
  • Business Planning
  • Hiring
  • Vendor Negotiation
  • Financial Planning
  • Preventative maintenance
  • Profit Optimization
  • Risk Management
  • Marketing Expertise
  • Operations Oversight
  • Cashflow Management
  • Staffing
  • Client Relationship Management
  • Commercial Construction Experience
  • Power Tools and Equipment
  • Verbal and Written Communication
  • Troubleshooting
  • Production Scheduling
  • Hardware Installation
  • Installation and Repair
  • Works Well Under Pressure
  • Repair Services

Timeline

Owner/Operator

Red and Gold
12.2022 - Current

Automotive Technician

Standard Auto Care
03.2022 - 12.2022

Automotive Technician

North Star Smog and Auto
11.2021 - 03.2022

Auto Sales Representative

Melvin and wright auto
02.2019 - 10.2021

Laborer

Brown and fesler
03.2017 - 11.2018

High School Diploma -

City College of San Francisco

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Marlithieo Walls