Marlley Rojas
Marketing Developer
Corona,NY
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
8
8
years of professional experience
10
10
Certifications
2
2
Languages
Work History
Assistant Manager
Green Kitchen restaurant
08.2023 - Current
- Filled in for the restaurant as the assistant manager, leading a team of 30 or more employees.
- Implemented best practices for customer service, ensuring that all guests had a positive dining experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Training and mentoring new staff, scheduling shifts, and ensuring the restaurant is adequately staffed.
- Managed daily store operations, including openings and closings.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Compliance Officer - Supervisor
LABQ Diagnostics
08.2021 - 04.2023
- Contact the appropriate department to confirm clock-ins, clock-outs, and call-outs.
- Observe sites, employees, and their interaction with patients for proper hygiene.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Developed comprehensive training programs to increase employee awareness of compliance requirements and expectations.
- Evaluated new regulations for potential impact on business operations, taking proactive measures to ensure readiness for implementation.
Leader Assistant and Technician
LABQ Diagnostics
08.2021 - 04.2023
- Certified to perform testing and set up a COVID-19 testing site.
- Recording tests, analyses, and then reporting the results.
- Experience in donning and doffing of PPE.
- Organizing and storing samples in accordance with all safety and other requirements to ensure the safety of personnel and the integrity of the sample.
- Promoted to Compliance Officer - Supervisor in January 2022.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
Assistant
Lulu's Angels Child Care
10.2019 - 03.2020
- Supervise and monitor the safety of children.
- Keep records of children's progress, routines, and interests.
- Develop schedules and routines to ensure that children have enough physical activity, rest, and playtime.
- I observed children to proactively identify issues with emotional or physical development, and I worked with parents and supervisors to address concerns.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Server - Capitan Assistant
Guastavino's
11.2017 - 01.2020
- Recognized for comprehension of procedures, fine dining room culture, and superior understanding of providing professional customer service.
- Assist with set-up, breakdown, and full service for weddings or events ranging from 50 to 300+ guests.
- Monitor and maintain the cleanliness and organization of assigned stations and service areas.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served food and beverages promptly with focused attention to customer needs.
Sales Assistant / Front Desk
EHL Imports
09.2018 - 06.2019
- Creating sales sheets: Photoshop/Illustrator skills.
- Styles have occurred to sell to the clients.
- Coordinate the pick-up and delivery of express mail services (AAE, FedEx, and UPS).
- Maintaining a clean and organized showroom, inventory review.
- Scan POs to complete orders.
- Persuade customers through email with the new collection, CAD's.
- Increased sales by building strong customer relationships and providing excellent service completing POs' orders.
Education
Associate Degree - Occupational Studies, Fashion Merchandising Marketing and Management
Wood Tobe Coburn School
Skills
Microsoft Word
Excel
PowerPoint
Photoshop
CAD
Illustrator
Social Media
Multitasking and organization
Customer Service
Relationship Building
Team Leadership
Priority Management
Deadline Management
Cost reduction
Operations management
Business development understanding
Web Content Accuracy
Self motivation
Certification
Basic First Aid
Related Courses Awards
- Visual Merchandising, Fashion development, Fashion Marketing, Fashion Analysis, Professional Development
- Get hired after the internship is done
- Content creator of amor_en_uno and bellagem_.
- 3RD Place winner of Wood Tobe Coburn School Window Display competition 'Viva Las Vegas'
Timeline
Assistant Manager
Green Kitchen restaurant
08.2023 - Current
Compliance Officer - Supervisor
LABQ Diagnostics
08.2021 - 04.2023
Leader Assistant and Technician
LABQ Diagnostics
08.2021 - 04.2023
Assistant
Lulu's Angels Child Care
10.2019 - 03.2020
Sales Assistant / Front Desk
EHL Imports
09.2018 - 06.2019
Server - Capitan Assistant
Guastavino's
11.2017 - 01.2020
Associate Degree - Occupational Studies, Fashion Merchandising Marketing and Management
Wood Tobe Coburn School