Marléna Espinoza
Katy,TX
Summary
Logistics Lead experienced in managing and optimizing supply chain operations. Achieved productivity improvements and cost savings by identifying operational gaps and implementing effective solutions. Focused on fostering collaborative relationships across departments to enhance logistics execution.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Reverse logistics lead
Staffmark
Houston, Texas
03.2022 - Current
- Oversees reverse logistics process
- Managed returns receiving discrepancies, including tracking, RMA, and customer issues, to ensure accurate processing.
- Resolves asset management discrepancies
- Handled legal holds and customer intercepts to maintain compliance and protect customer assets.
- Processed and shipped customer returns efficiently
- Resolved unique customer configuration management for assets, overseeing screening process (receiving, clean, wipe, test, grading, pack, sort) to ensure quality control.
- Manages all reverse logistics customer and Dell communications via email.
Manager
Mambos Seafood
Katy, Texas
08.2019 - 12.2021
- Supervised daily operations in the seafood restaurant ensuring efficient workflow.
- Trained staff on food safety standards and customer service best practices.
- Managed inventory levels, ordering supplies to maintain stock availability.
pre-Pack and Packing Orders
Pierce Distribution Services
Houston, Tx
06.2016 - 07.2019
- Operated packing machinery to prepare products for shipment.
- Packaged items according to specifications and customer requirements.
- Inspected products before packaging for quality assurance and damage prevention.
- Trained new staff on proper packing techniques and safety measures.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked with cross-functional teams to achieve goals.
Education
Mc Intosh High School
Peachtree City, GASkills
- Ability to use computer, well organized, creative, responsible punctual and friendly Able to learn new things, Ability to adapt easily to the changes
- Inventory management
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Reverse logistics lead
Staffmark
03.2022 - Current
Manager
Mambos Seafood
08.2019 - 12.2021
pre-Pack and Packing Orders
Pierce Distribution Services
06.2016 - 07.2019
Mc Intosh High School