Marlo Arreola
Imperial,CA
Summary
Friendly and reliable customer service professional offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Moreover, reliable employee with time management and teaming abilities. Dedicated to completing work on-time and going above and beyond with each activity. Excellent work ethic and attendance record.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier/ Customer Service/ Sales
Best Buy
07.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Car Sales Associate
El Centro Motors
02.2020 - 06.2020
- Greeted and interacted with customers
- Conducted a series of duties: aided customers in educating them in vehicle functions with the purpose of selling the vehicle.
- Built strong relationships with clients, leading to repeat business and referrals.
- Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
- Delivered exceptional service, consistently meeting or exceeding performance metrics.
Veterinary Office Assistant/ X-ray Technician
Desert Veterinary Hospital
03.2018 - 02.2020
- Educated pet owners on preventative care measures, resulting in healthier pets and reduced medical costs.
- Developed strong relationships with pet owners, resulting in increased client retention rates and a growing referral network for the clinic.
- Organized vaccination clinics within the community to prevent common diseases like rabies from spreading to local pets and wildlife populations.
- Increased client satisfaction through excellent communication skills and compassionate interactions with animals and their owners.
- Assisted veterinary doctor with surgical procedures with precision, ensuring the safety and well-being of each patient during recovery.
Front Desk/ Janitor
4:13 Fitness Center
10.2018 - 02.2019
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
Sales Associate
Burlington Coat Factory
09.2017 - 11.2017
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Imperial Valley College
Imperial, CA05.2024
High School Diploma -
Imperial High School
Imperial, CA01.2017
Skills
- Customer Service
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Reliability and punctuality
- Written and verbal communication
- Organizational abilities
- Professionalism and Courtesy
- Sales experience
- Customer Relations
Certification
Personal training certificate
References
Upon request
Extracurricular Activities
I personal train on the side and make clients their meal plans.
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Cashier/ Customer Service/ Sales
Best Buy
07.2021 - Current
Car Sales Associate
El Centro Motors
02.2020 - 06.2020
Front Desk/ Janitor
4:13 Fitness Center
10.2018 - 02.2019
Veterinary Office Assistant/ X-ray Technician
Desert Veterinary Hospital
03.2018 - 02.2020
Sales Associate
Burlington Coat Factory
09.2017 - 11.2017
Imperial Valley College
High School Diploma -
Imperial High School