Marlo Denton
Edmond
Summary
Highly motivated employee with exceptional customer service skills, multitasking and time management abilities. Devoted to giving every customer a positive experience.
Overview
8
8
years of professional experience
Work History
Employee Care Coordinator
Hertz
Oklahoma City
03.2015 - 07.2016
- Served as a point of contact for employees to answer general questions about HR policies and benefits
- Assisted with the new hire process, including completing employment authorizations and ensuring employee records are accurate
- Provided a high level of service to employees through phone and digital interactions, with a focus on first-call resolution and data accuracy
Disability Determination Specialist
State of Oklahoma Department of Rehabilitation Services
Oklahoma City
01.2009 - 01.2010
- Reviewed and analyzed evidence of illness, injury, disease or other medical condition and vocational factors which prevent an individual from working or gaining employment, and prepared a determination to approve or deny disability benefits.
- Prepared a detailed written legally defensible analysis explaining the facts of the case and the basis for the decision and provided written notice to the claimant and the Social Security Administration.
Education
Bachelor of Science -
University of Central Oklahoma
Edmond, OK01.2009
Brainbench Certifications - Microsoft Word, Excel, PowerPoint, Customer Assistance
Francis Tuttle Technology Center
OKC, OK01.2006
Skills
- Effective communication
- Customer service
- Records management
- Team collaboration
- Computer proficiency
Timeline
Employee Care Coordinator
Hertz
03.2015 - 07.2016
Disability Determination Specialist
State of Oklahoma Department of Rehabilitation Services
01.2009 - 01.2010
Bachelor of Science -
University of Central Oklahoma
Brainbench Certifications - Microsoft Word, Excel, PowerPoint, Customer Assistance
Francis Tuttle Technology Center