Marlo Dothard
Human Resources
Pittsburgh,PA
Overview
11
11
years of professional experience
Work History
Front Reception & Access Coordinator
Carnegie Mellon University
Pittsburgh, PA
06.2022 - Current
- Lead point of contact for CMU Housing Services inquiries
- Co-supervise, train, and develop about 20 Front Desk Assistant student workers to ensure superior customer service is delivered when students, staff, vendors, and general public contact Housing Services
- Administer housing access for students, staff, and vendors via electronic access system CBORD Gold, and respond to physical key access requests
- Collaborate with other departmental staff and students to provide Housing Services administrative support
Benefits Quality Analyst
Willis Towers Watson
Pittsburgh, PA
06.2021 - 02.2022
- Utilized client resources to analyze 30% of performance data for benefits management to deliver monthly performance feedback
- Assisted benefits management with new hire onboarding to bolster benefits education, enrollment processing, confirming benefit deductions and costs, and initiating disputes
- Revised 20% client operational materials to ensure benefit specialists were accurately answering employees' benefits eligibility, enrollment, and deductions inquiries
Survivor Support Advocate
Willis Towers Watson
Pittsburgh, PA
02.2020 - 08.2021
- Reported employee/dependent over 50 deaths to employers and insurance providers, filed and communicated life insurance claims, and mailed survivor packets to beneficiaries and survivors once death processing was complete
- Quality reviewed over 50 fellow advocates' survivor packets to ensure accurate benefits reporting before mailing them to survivors and beneficiaries
Benefits Specialist
Willis Towers Watson
Pittsburgh, PA
05.2018 - 02.2020
- Initiated benefits eligibility, payroll deductions, and benefit enrollments disputes when discrepancies were reported by employees, employers and insurance providers to correct inaccurate benefits reporting
- Educated employees on their benefits eligibility, processed benefit enrollments, and explained how their payroll deductions relates to their benefits effective date
Consumer Assistant Specialist
CBC Companies, Inc
Pittsburgh, PA
08.2014 - 04.2018
- Maximized department productivity 10% through current employee training and streamlining operational processes for staff and management
- Increased employee engagement 35% by acting as office support liaison between staff and management to ensure daily operations ran smoothly
- Educated consumers about credit reporting guidelines as well as initiated disputes to update any inaccurate credit, personal, and public record data with credit reporting agencies
Quality Assurance Associate
CBC Companies, Inc
Pittsburgh, PA
07.2013 - 08.2014
- Led weekly over 25 audit meetings to supply business units' management quality results by pinpointing productivity concerns to reduce data risks and improve performance
- Performed routine quality analyses to minimize data risks and confirm data accuracy through QA STAR
Employment Verification Specialist
CBC Companies, Inc
Pittsburgh, PA
03.2012 - 07.2013
- Partnered with over 1,000 companies' accounting and HR departments to verify employment data and payroll data through DRIVE for lending purposes
- Quality reviewed all returned documents from accounting and HR departments to ensure employment and payroll data are accurate before giving information to financial lenders
Education
Master of Science - Human Resource Management
Walden University
Minneapolis, MN07.2017
Bachelor of Science - Business Administration
Robert Morris University
Moon Township, PA05.2009
Associate of Science - Business Management
Community College of Allegheny County
Pittsburgh, PA12.2006
Skills
- Customer Service
- Employee Training
- Employee Onboarding
- Benefits Administration
- Risk Management
- Data Management
- Grief Processes
- Performance Assessment
- Quality Assurance
Affiliations
National Society of Leadership and Success (NSLS)
Timeline
Front Reception & Access Coordinator
Carnegie Mellon University
06.2022 - Current
Benefits Quality Analyst
Willis Towers Watson
06.2021 - 02.2022
Survivor Support Advocate
Willis Towers Watson
02.2020 - 08.2021
Benefits Specialist
Willis Towers Watson
05.2018 - 02.2020
Consumer Assistant Specialist
CBC Companies, Inc
08.2014 - 04.2018
Quality Assurance Associate
CBC Companies, Inc
07.2013 - 08.2014
Employment Verification Specialist
CBC Companies, Inc
03.2012 - 07.2013
Master of Science - Human Resource Management
Walden University
Bachelor of Science - Business Administration
Robert Morris University
Associate of Science - Business Management
Community College of Allegheny County
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