Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Languages
References
Timeline
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Marlo Franklin

Pasadena,US

Summary

Dynamic Senior Manager with extensive experience in operational management and team leadership. Expert in driving business growth through strategic project management and process improvements. Proven track record in enhancing customer satisfaction, and optimizing labor costs. Committed to fostering innovation and achieving excellence in business operations.

Overview

8
8
years of professional experience
1
1
Certification

Work History

GOLF SERVICES MANAGER (SENIOR MANAGER)

Topgolf
Montebello, CA
01.2024 - Current
  • Lead and mentor a team of 6+ managers, ensuring seamless project execution and operational efficiency
  • Drive labor cost optimization strategies, maintaining an efficient labor percentage of 22%-25%
  • Oversee venue operations generating $600K in weekly sales, ensuring peak performance and customer satisfaction
  • Implement process improvements that increased operational efficiency and reduced costs
  • Establish policies, procedures, and quality standards to enhance guest experience and business performance

TRAINING MANAGER

Topgolf
Baltimore, MD
08.2022 - 01.2024
  • Spearheaded a large-scale new venue opening, hiring and training 500+ employees
  • Developed training programs that improved staff retention and performance, achieving top company compliance scores
  • Managed operational workflows, ensuring guest satisfaction and team alignment with company goals
  • Facilitated cross-team collaboration to improve service delivery and optimize workforce efficiency

ASSISTANT GENERAL MANAGER

Round One Entertainment
Towson, MD
03.2021 - 08.2022
  • Developed and implemented inventory control procedures, reducing shrinkage and optimizing supply chain processes
  • Led cross-functional teams to ensure successful execution of sales, marketing, and customer engagement initiatives
  • Strengthened financial operations by analyzing sales data and optimizing resource allocation
  • Managed accounting, payroll, and financial reporting activities
  • Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring

ASSISTANT GENERAL MANAGER

AMC Theatres
White Marsh, MD
12.2019 - 03.2021
  • Recruited, trained, and mentored team members, enhancing customer service and operational productivity
  • Managed supplier relationships and budgetary planning to ensure operational efficiency and cost reduction
  • Worked closely with department heads to develop strategies for meeting organizational objectives
  • Conducted weekly forecast labor schedule hours based on yearly analysis

ASSISTANT MANAGER

CMX Cinemas / Cinebistro
Baltimore, MD
03.2017 - 12.2019
  • Led team development initiatives, improving employee engagement and service standards
  • Oversaw inventory management, promotional events, and vendor negotiations to boost profitability
  • Prepared detailed reports on daily sales figures to track trends in customer preferences
  • Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands

Education

Some College (No Degree) - Computer Engineering

University of Maryland
College Park, MD, US

Skills

  • Project management
  • Labor cost optimization
  • Operational efficiency
  • Inventory control
  • Financial analysis
  • Customer service
  • Sales forecasting
  • Team leadership
  • Budget management
  • Process Improvement
  • Conflict resolution
  • Staff Training and Development

Personal Information

Willing To Relocate: Anywhere

Certification

  • California Food Handler's Card
  • ServSafe Certified
  • First Aid Trained

Languages

English
Native/ Bilingual

References

References available upon request.

Timeline

GOLF SERVICES MANAGER (SENIOR MANAGER)

Topgolf
01.2024 - Current

TRAINING MANAGER

Topgolf
08.2022 - 01.2024

ASSISTANT GENERAL MANAGER

Round One Entertainment
03.2021 - 08.2022

ASSISTANT GENERAL MANAGER

AMC Theatres
12.2019 - 03.2021

ASSISTANT MANAGER

CMX Cinemas / Cinebistro
03.2017 - 12.2019

Some College (No Degree) - Computer Engineering

University of Maryland

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