Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Marlo Huerta

Bakersfield,CA
Marlo Huerta

Summary

Dynamic professional with a proven track record at CADC-LLC, enhancing campaign strategies and fostering community partnerships. Skilled in data collection and public speaking, I excel in building coalitions and mobilizing support, achieving significant advancements in advocacy campaigns. My enthusiastic approach and adept problem-solving abilities drive continuous improvement and impactful community engagement.

Overview

20
years of professional experience

Work History

CADC-LLC

Field Organizer
08.2024 - Current

Job overview

  • Participated in strategy development and planning to grow organizing program and advance campaigns.
  • Wrote e-mails, promoted events via social media and drafted phone scripts to recruit volunteers.
  • Engaged with larger campaigns to build deeply collaborative partnerships.
  • Generated reports to evaluate program success and make modifications.
  • Transcribed data and organized spreadsheets to record pledges, phone calls, and canvassing.
  • Developed strong relationships with community leaders, enhancing the campaign''s local presence and support.
  • Improved data management processes for tracking voter contact information, ensuring accuracy and efficiency.
  • Established partnerships with local organizations to expand support base and enhance credibility within the community.
  • Coordinated successful events to raise awareness about the candidate''s platform and generate grassroots support.
  • Analyzed data from outreach efforts to inform future strategies and optimize resource allocation.
  • Facilitated communication between field staff members by organizing weekly meetings for updates on goals achieved or challenges faced.
  • Utilized various software programs like NGP VAN to streamline the data-entry process, resulting in more accurate voter profiles and contact information.
  • Organized town hall meetings featuring the candidate, fostering direct dialogue between voters and the campaign team.
  • Monitored political news and current events to remain knowledgeable about key issues affecting constituents.

Spark- Walmart

Delivery Driver
02.2022 - Current

Job overview

  • Delivered packages to customer doorsteps and business offices.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Verified accuracy of all deliveries against order forms.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
  • Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
  • Managed customer inquiries and complaints in polite and professional manner.

Conduent Business Services

Apple Technical Advisor
03.2016 - 10.2017

Job overview

  • Assisted customers with device setup, installation, and configuration tasks for seamless user experience.
  • Resolved complex technical issues by utilizing diagnostic tools and collaborating with cross-functional teams.
  • Increased customer retention through empathetic communication and proactive issue resolution strategies.
  • Delivered exceptional customer service, resulting in increased customer loyalty and positive feedback.
  • Improved first-call resolution rates through effective troubleshooting and problem-solving techniques.
  • Demonstrated adaptability in handling diverse customer inquiries spanning hardware, software, networking, and other related areas.
  • Developed expert knowledge of Apple products, software, and services to provide authoritative advice to customers.
  • Conducted comprehensive product training sessions for new Technical Advisors to ensure consistent quality of support across the team.
  • Streamlined internal communication processes among team members for quicker information sharing and improved collaboration.
  • Kept up-to-date on industry trends, emerging technologies, and new product releases to better serve customers'' needs.
  • Reduced call handle time by streamlining processes and implementing efficient solutions for common issues.
  • Established rapport with clients by actively listening to concerns and promptly addressing any questions or issues they raised.
  • Managed escalated cases efficiently, liaising with senior advisors when necessary to achieve successful outcomes.

Kern Medical Center

Medical Support Technician
02.2005 - 12.2007

Job overview

  • Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal patient outcomes.
  • Facilitated timely resolution of insurance-related matters by coordinating with billing department representatives, ensuring financial access barriers were minimized when possible.
  • Implemented risk management strategies within daily operations, reducing the potential for errors or negative outcomes related to patient care provision.
  • Improved patient satisfaction by addressing concerns promptly and offering emotional support during challenging situations.
  • Prepared patients for surgical procedures, ensuring their comfort and safety throughout the process.
  • Enhanced patient experience by providing compassionate and efficient medical support services.
  • Supported continuity of care by maintaining detailed documentation of patient encounters within electronic health records systems.
  • Conducted vital signs monitoring and recorded data accurately, contributing to informed decision-making by healthcare providers.
  • Participated in continuing education opportunities to remain current on best practices in medical support services, enhancing overall service quality as a result.
  • Helped to maintain a patient-centered culture by modeling professionalism, empathy, and effective communication in all interactions.
  • Reduced wait times for patients by efficiently processing laboratory tests and medical records.
  • Maintained a sterile environment for both patients and staff members through diligent cleaning practices and proper disposal of hazardous materials.
  • Assisted physicians in conducting thorough patient assessments, resulting in accurate diagnoses and treatment plans.
  • Assisted in the training and onboarding of new Medical Support Technicians, promoting team cohesion and fostering a supportive work environment.
  • Contributed to efficient clinic workflow by triaging patients based on urgency of need, expediting care delivery when necessary.
  • Provided clear instructions to patients regarding medication usage, follow-up appointments, and post-operative care, fostering adherence to prescribed treatment regimens.

Education

Kaplan College
Bakersfield, CA

Computer Support Tech from Computer And Information Sciences
06.2009

Coldwell Banking School of Real Estate
Bakersfield, CA

Certificate from Real Estate Development
09.2005

Skills

  • Nonprofit Management
  • Volunteer Management
  • Schedule Management
  • Training facilitation
  • Schedule Coordination
  • Media Relations
  • Government relations
  • Recruitment Strategies
  • Community Partnerships
  • Meeting facilitation
  • Social media expertise
  • Campaign Strategy
  • Political consulting
  • Canvassing Operations
  • Grassroots Organizing
  • Coalition building
  • Issue Advocacy
  • Technologically-savvy
  • Voter registration
  • Legislative affairs
  • Issue understanding
  • Advocacy Campaigns
  • Policy research
  • Proficiency in social media
  • Data Collection
  • Public Speaking
  • Partnership Development
  • Event Coordination
  • Mobilization support
  • Base Building
  • Community meeting arrangements
  • Advocacy experience
  • Lobbying
  • Outreach management
  • Recruitment expertise
  • Canvassing
  • Issue awareness
  • Mobilization management
  • Petitions
  • Teamwork and Collaboration
  • Problem-Solving
  • Problem-solving abilities
  • Time Management
  • Multitasking
  • Multitasking Abilities
  • Excellent Communication
  • Organizational Skills
  • Team Leadership
  • Attention to Detail
  • Adaptability and Flexibility
  • Self Motivation
  • Time management abilities
  • Team Collaboration
  • Effective Communication
  • Active Listening
  • Problem-solving aptitude
  • Reliability
  • Social Research
  • Adaptability
  • Professionalism
  • Interpersonal Skills
  • Team building
  • Strategic Planning
  • Relationship Building
  • Motivational Interviewing
  • Crisis Intervention
  • Public relations
  • Interpersonal Communication
  • Written Communication
  • Case Management
  • Continuous Improvement
  • Patient Assessment
  • Stress Management
  • Community Outreach
  • Staff education and training

Timeline

Field Organizer

CADC-LLC
08.2024 - Current

Delivery Driver

Spark- Walmart
02.2022 - Current

Apple Technical Advisor

Conduent Business Services
03.2016 - 10.2017

Medical Support Technician

Kern Medical Center
02.2005 - 12.2007

Kaplan College

Computer Support Tech from Computer And Information Sciences

Coldwell Banking School of Real Estate

Certificate from Real Estate Development

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Marlo Huerta