Hi, I’m
Marlo Huerta
Bakersfield,CA
Summary
Dynamic professional with a proven track record at CADC-LLC, enhancing campaign strategies and fostering community partnerships. Skilled in data collection and public speaking, I excel in building coalitions and mobilizing support, achieving significant advancements in advocacy campaigns. My enthusiastic approach and adept problem-solving abilities drive continuous improvement and impactful community engagement.
Overview
20
years of professional experience
Work History
CADC-LLC
Field Organizer
08.2024 - Current
Job overview
- Participated in strategy development and planning to grow organizing program and advance campaigns.
- Wrote e-mails, promoted events via social media and drafted phone scripts to recruit volunteers.
- Engaged with larger campaigns to build deeply collaborative partnerships.
- Generated reports to evaluate program success and make modifications.
- Transcribed data and organized spreadsheets to record pledges, phone calls, and canvassing.
- Developed strong relationships with community leaders, enhancing the campaign''s local presence and support.
- Improved data management processes for tracking voter contact information, ensuring accuracy and efficiency.
- Established partnerships with local organizations to expand support base and enhance credibility within the community.
- Coordinated successful events to raise awareness about the candidate''s platform and generate grassroots support.
- Analyzed data from outreach efforts to inform future strategies and optimize resource allocation.
- Facilitated communication between field staff members by organizing weekly meetings for updates on goals achieved or challenges faced.
- Utilized various software programs like NGP VAN to streamline the data-entry process, resulting in more accurate voter profiles and contact information.
- Organized town hall meetings featuring the candidate, fostering direct dialogue between voters and the campaign team.
- Monitored political news and current events to remain knowledgeable about key issues affecting constituents.
Spark- Walmart
Delivery Driver
02.2022 - Current
Job overview
- Delivered packages to customer doorsteps and business offices.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Verified accuracy of all deliveries against order forms.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Expedited deliveries to meet customer deadlines and requirements.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Managed customer inquiries and complaints in polite and professional manner.
Conduent Business Services
Apple Technical Advisor
03.2016 - 10.2017
Job overview
- Assisted customers with device setup, installation, and configuration tasks for seamless user experience.
- Resolved complex technical issues by utilizing diagnostic tools and collaborating with cross-functional teams.
- Increased customer retention through empathetic communication and proactive issue resolution strategies.
- Delivered exceptional customer service, resulting in increased customer loyalty and positive feedback.
- Improved first-call resolution rates through effective troubleshooting and problem-solving techniques.
- Demonstrated adaptability in handling diverse customer inquiries spanning hardware, software, networking, and other related areas.
- Developed expert knowledge of Apple products, software, and services to provide authoritative advice to customers.
- Conducted comprehensive product training sessions for new Technical Advisors to ensure consistent quality of support across the team.
- Streamlined internal communication processes among team members for quicker information sharing and improved collaboration.
- Kept up-to-date on industry trends, emerging technologies, and new product releases to better serve customers'' needs.
- Reduced call handle time by streamlining processes and implementing efficient solutions for common issues.
- Established rapport with clients by actively listening to concerns and promptly addressing any questions or issues they raised.
- Managed escalated cases efficiently, liaising with senior advisors when necessary to achieve successful outcomes.
Kern Medical Center
Medical Support Technician
02.2005 - 12.2007
Job overview
- Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal patient outcomes.
- Facilitated timely resolution of insurance-related matters by coordinating with billing department representatives, ensuring financial access barriers were minimized when possible.
- Implemented risk management strategies within daily operations, reducing the potential for errors or negative outcomes related to patient care provision.
- Improved patient satisfaction by addressing concerns promptly and offering emotional support during challenging situations.
- Prepared patients for surgical procedures, ensuring their comfort and safety throughout the process.
- Enhanced patient experience by providing compassionate and efficient medical support services.
- Supported continuity of care by maintaining detailed documentation of patient encounters within electronic health records systems.
- Conducted vital signs monitoring and recorded data accurately, contributing to informed decision-making by healthcare providers.
- Participated in continuing education opportunities to remain current on best practices in medical support services, enhancing overall service quality as a result.
- Helped to maintain a patient-centered culture by modeling professionalism, empathy, and effective communication in all interactions.
- Reduced wait times for patients by efficiently processing laboratory tests and medical records.
- Maintained a sterile environment for both patients and staff members through diligent cleaning practices and proper disposal of hazardous materials.
- Assisted physicians in conducting thorough patient assessments, resulting in accurate diagnoses and treatment plans.
- Assisted in the training and onboarding of new Medical Support Technicians, promoting team cohesion and fostering a supportive work environment.
- Contributed to efficient clinic workflow by triaging patients based on urgency of need, expediting care delivery when necessary.
- Provided clear instructions to patients regarding medication usage, follow-up appointments, and post-operative care, fostering adherence to prescribed treatment regimens.
Education
Kaplan College , Bakersfield, CA
Computer Support Tech from Computer And Information Sciences
06.2009
Coldwell Banking School of Real Estate , Bakersfield, CA
Certificate from Real Estate Development
09.2005
Skills
- Nonprofit Management
- Volunteer Management
- Schedule Management
- Training facilitation
- Schedule Coordination
- Media Relations
- Government relations
- Recruitment Strategies
- Community Partnerships
- Meeting facilitation
- Social media expertise
- Campaign Strategy
- Political consulting
- Canvassing Operations
- Grassroots Organizing
- Coalition building
- Issue Advocacy
- Technologically-savvy
- Voter registration
- Legislative affairs
- Issue understanding
- Advocacy Campaigns
- Policy research
- Proficiency in social media
- Data Collection
- Public Speaking
- Partnership Development
- Event Coordination
- Mobilization support
- Base Building
- Community meeting arrangements
- Advocacy experience
- Lobbying
- Outreach management
- Recruitment expertise
- Canvassing
- Issue awareness
- Mobilization management
- Petitions
- Teamwork and Collaboration
- Problem-Solving
- Problem-solving abilities
- Time Management
- Multitasking
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Team Leadership
- Attention to Detail
- Adaptability and Flexibility
- Self Motivation
- Time management abilities
- Team Collaboration
- Effective Communication
- Active Listening
- Problem-solving aptitude
- Reliability
- Social Research
- Adaptability
- Professionalism
- Interpersonal Skills
- Team building
- Strategic Planning
- Relationship Building
- Motivational Interviewing
- Crisis Intervention
- Public relations
- Interpersonal Communication
- Written Communication
- Case Management
- Continuous Improvement
- Patient Assessment
- Stress Management
- Community Outreach
- Staff education and training
Timeline
Field Organizer
CADC-LLC
08.2024 - Current
Delivery Driver
Spark- Walmart
02.2022 - Current
Apple Technical Advisor
Conduent Business Services
03.2016 - 10.2017
Medical Support Technician
Kern Medical Center
02.2005 - 12.2007
Kaplan College
Computer Support Tech from Computer And Information Sciences
Coldwell Banking School of Real Estate
Certificate from Real Estate Development
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