Hi, I’m
Marlo Kiser
Customer Service And Sales Representative
Haysi,VA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
years of professional experience
3
years of post-secondary education
Work History
Omni Interactions
Benefit Specialist
11.2021 - 07.2023
Job overview
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Checked employees' benefits enrollment for accuracy and inputted all data into multiple systems.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Observed strict procedures to maintain data and plan participant confidentiality.
NexRep
Email Support Representative
08.2020 - 12.2020
Job overview
- Deployed problem solving, analytics and intuitive skills and offered productive solutions that met customer needs.
- Overcame objections and negotiated payments and helped customers regain or retain current account status.
- Identified and implemented correct solutions to client issues first-time around within established time limits.
- Created and maintained knowledge base of articles to enable informed service across support team.
Hilton Hotels Worldwide
Reservation Sales Agent
02.2015 - 04.2018
Job overview
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Generated and reported performance metrics to management to inform decision-making.
Convergys
Customer Service Representative
01.2013 - 02.2015
Job overview
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Virginia Intermont College, Bristol, VA
Bachelors from Education
01.2000 - 05.2003
Skills
Proficient in Microsoft
undefinedTimeline
Benefit Specialist
Omni Interactions
11.2021 - 07.2023
Email Support Representative
NexRep
08.2020 - 12.2020
Reservation Sales Agent
Hilton Hotels Worldwide
02.2015 - 04.2018
Customer Service Representative
Convergys
01.2013 - 02.2015
Virginia Intermont College
Bachelors from Education
01.2000 - 05.2003
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