Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Marlo Knapp

St. Petersburg,FL

Summary

Dynamic and adaptable professional with a rich background in client-facing roles, notably as a Stylist Apprentice at MTC Gadsden. Excelled in creative coloring and client consultation, significantly enhancing customer satisfaction. Demonstrated exceptional multitasking and sanitation practices across various positions. Known for a proactive approach and ability to deliver outstanding service in fast-paced environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Stylist Apprentice

MTC Gadsden
05.2022 - 06.2023
  • Enhanced client satisfaction by providing personalized styling advice and recommendations.
  • Maintained inventory levels for salon products, ensuring adequate supplies for stylists'' needs.
  • Gained proficiency in various hair coloring techniques, enhancing the range of services offered to clients.
  • Completed advanced training courses in cutting, coloring, and styling techniques, elevating overall skillset as an apprentice stylist.
  • Supported team members during busy periods, demonstrating adaptability and strong communication skills.
  • Improved salon efficiency by maintaining cleanliness and organization of styling stations.
  • Shadowed experienced stylists during appointments to learn best practices in client interaction and specialty treatments.
  • Performed various hair treatments such as deep conditioning or smoothing treatments for improved hair health and appearance of clients'' locks.
  • Received positive feedback from clients for exceptional customer service and attention to detail.
  • Delivered excellent blowouts that resulted in increased requests from satisfied customers.
  • Coordinated appointment schedules efficiently while accommodating last-minute changes when necessary.
  • Collaborated with senior stylists on complex projects, gaining valuable hands-on experience.
  • Conducted thorough consultations to understand clients'' needs and preferences, resulting in successful styling outcomes.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Styled hair, makeup and nails for customers for special events and occasions.

Server/Cart Girl

Lost Key Golf Course
06.2018 - 06.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

Jellyfish
03.2018 - 06.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Receptionist

South Tel Communication
08.2019 - 04.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

High School Diploma -

Pensacola State College
Pensacola, FL
05-2006

Skills

  • Client consultation
  • Sanitation practices
  • Appointment scheduling
  • Creative coloring

Certification

Cosmetology

  • Bloodborne Pathogens Standard Training Certificate – Occupational Safety and Health Administration (OSHA).
  • Certified Cosmetologist Consultant (CCC) – International Association of Trichologists.
  • Continuing Education Units (CEUs) in cosmetology-related courses – State-specific requirement from the State Board of Cosmetology.

Timeline

Stylist Apprentice

MTC Gadsden
05.2022 - 06.2023

Receptionist

South Tel Communication
08.2019 - 04.2020

Server/Cart Girl

Lost Key Golf Course
06.2018 - 06.2020

Server

Jellyfish
03.2018 - 06.2020

High School Diploma -

Pensacola State College

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Marlo Knapp