Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hi, I’m
Marlo Lewis
Marianna,FL
Summary
Overview
15
years of professional experience
Work History
Federal Bureau Of PrisonsMarianna, FL
Certified Correctional Officer
11.2020 - Current
Job overview
- Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
- Supervised offender work assignments and evaluated performance for compliance with standard regulations.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Applied non-violent response tools and physical restraint during problematic situations.
- Maintained clear and open communications with facility areas to support safe operations.
- Detected potential threats and quickly defused conflicts.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Inspected cells and conducted random searches of common areas.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Delivered basic life support in emergency situations and administered CPR to stabilize individuals prior to ambulance arrival.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Prioritized and organized tasks to efficiently accomplish service goals.
State of Florida Department of CorrectionsChipley, FL
Certified Correctional Officer
08.2017 - 08.2020
Job overview
- Managed over 200 inmates per day and successfully controlled operations to reduce internal incidents.
- Established and maintained professional and productive relationships with law-enforcement personnel, lawyers, correctional staff, warden, inmates, and administrative staff.
- Can appropriately conduct first-aid and crisis intervention.
- Performed inspections of inmate living quarters and random searches of individual cells, common areas, and offenders, looking for contraband.
- Successfully trained incoming new employees on day-to-day operations as well as policies and procedures.
- Supervised and directed inmate activities in assigned areas of the facility/institution.
- Assured assigned areas were clean, safe, and secure.
- Monitored and operated security controls, equipment, and computers.
- Operated automobiles for perimeter security and transportation of inmates.
- Conducted inmate counts and security rounds.
- Completed required reports.
- Prevented escapes or incidents, which threatened security.
- When necessary, used physical force, unarmed self-defense, firearms, or force to detain or secure inmates.
- Served as the gatekeeper for external contact to staff and inmates, and directed inquires to the appropriate resource.
- Recipient of the Certificate of Employee of the Month award for exceptional duty and internal contributions.
- Performed specific duties when assigned to the following areas: commissary, property, transportation, recreation, visitation, booking, mobile patrol, main control, housing, administration, segregation, and intake.
- Documented all actions taken or viewed during daily operations.
- Applied Data Entry and Word Applications to log inmates' personal information.
- Created highly effective organizational and filing systems, including quick and thorough indexing, filing and offsite storage, resulting in easy access to critical information and streamlined office functioning.
- Answered and managed phone calls, transferring them to the correct individual as needed.
Pilot Flying J Travel CenterMarianna, FL
Shift Lead Manager
02.2008 - 12.2017
Job overview
- Recruited, hired, and trained associates, developing them into productive team members.
- Coordinated employee schedules and training.
- Protected store assets and merchandise by adhering to company standards of operation.
- Provided service to guests, such as set up fuel transactions and cash advances, sent faxes, weighed semi trucks, and used Transflo.
- Created end-of-shift reports, cash handling, and audits on drawers.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Helped employees accomplish tasks during peak periods.
- Communicated with other shift managers to facilitate continuum of customer service.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Education
Region One Training CenterVernon, FL
Certificate from Criminal Justice
2017
University Overview
West Gadsden High SchoolGreensboro, FL
High School Diploma
05.2010
University Overview
Chipola CollegeMarianna, FL
Some College (No Degree)
University Overview
Skills
- Ethical Standards of Conduct
- Behavioral Disorders Familiarity
- Strategic Planning and Organization
- Visitation Guidelines Understanding
- File and Record Maintenance
- Restraint Techniques
- First Aid and CPR Certified
- Trained in Defensive Tactics
- Crisis Management
- Excellent Problem Solver
- Public Safety
- Inmate Population Control
- Firearms Training
- Incident Reporting
- Exceptional Leader
- Creative
- Outgoing Personality
- Productive
- Detail-Oriented
- Excellent Multi-tasker
- Mathematical Skills
- Inmate Transport
- Security Checks
- Head Counts
- Contraband Searching
- Criminal Justice
- Corrections
- Recreational Activities
- Scheduling and Coordinating
- Employee Coaching and Motivation
Timeline
Certified Correctional Officer
Federal Bureau Of Prisons
11.2020 - Current
Certified Correctional Officer
State of Florida Department of Corrections
08.2017 - 08.2020
Shift Lead Manager
Pilot Flying J Travel Center
02.2008 - 12.2017
Region One Training Center
Certificate from Criminal Justice
West Gadsden High School
High School Diploma
Chipola College
Some College (No Degree)