Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marlo Montgomery

Marlo Montgomery

Dayton,OH

Summary

Top performing Sales Manager with proven track record in driving sales growth and exceeding targets. Strong expertise in customer relationship management, strategic planning and extremely self-motivated. Adept at leveraging market trends to maximize revenue and adapt to changing business needs. Highly dependable, with effective communication and problem-solving skills ensuring consistent results and maintain customer satisfaction and relationships.

Overview

20
20
years of professional experience

Work History

Branch Sales Manager

Florida Tile
06.2023 - Current
  • Lead by example, exhibiting strong work ethic and consistently meeting or exceeding individual sales targets while inspiring team members to do the same.
  • Sets clear performance goals for the sales team, providing regular feedback on progress toward targets while offering support where needed.
  • Increased branch sales by over 90% over PY by implementing innovative sales strategies and fostering a customer-centric environment.
  • Manage budgets effectively by monitoring expenses closely against projected income streams, ensuring financial stability for the branch at all times.
  • Analyzes market trends and competitor activities, adjusting sales tactics accordingly for maximum impact on target audience segments.
  • Resolves customer complaints to maintain high level of satisfaction.
  • Establishes strong relationships with key clients through attentive service and expert product knowledge, solidifying their loyalty and trust.
  • Addresses client concerns or complaints promptly with empathy and professionalism; resolved issues efficiently without compromising on service excellence standards.
  • Works as Branch Manager as well as Outside Sales Representative, servicing over 75 accounts in the Dayton Metropolitan area.

Outside Sales Representative

Florida Tile
01.2022 - 06.2023
  • Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
  • Established new accounts through cold calling and personal visits to potential customers.
  • Exceeded monthly sales targets and quotas consistently.
  • Increased sales of accounts I oversaw by over 100% within the first year of taking them over.

Branch Operations Manager

Florida Tile
04.2017 - 12.2021
  • Developed strong relationships with clients, resulting in increased loyalty and repeat business.
  • Managed daily branch operations for optimal productivity and customer satisfaction.
  • Had most successful inventory/shrink results in Branche's history.
  • Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
  • Trained employees on proper procedures and strategies to improve productivity.
  • Overhauled outdated operational procedures to increase branch effectiveness and reduce errors.
  • Conducted regular performance evaluations for staff members, identifying areas for improvement and opportunities for advancement.
  • Maintained friendly and professional customer interactions.
  • Oversaw inventory management processes, ensuring accurate records and timely reordering for optimum stock levels.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Reduced staff turnover with effective training programs and employee support initiatives.
  • Monitored financial transactions to detect any suspicious activity or potential fraud.
  • Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
  • Streamlined communication between departments, improving collaboration efforts within the company as well as problem resolution times.
  • Enhanced customer experience by providing exceptional service and addressing concerns promptly.
  • Consulted customers to boost product sales and services.

Store Manager

Charming Charlie
08.2013 - 04.2017
  • Managed staff of over 20 employees.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Did all hiring, training and mentoring of new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.

Store Manager

Charlotte Russe
07.2005 - 08.2013
  • Managed staff of over 20 employees.
  • District Loss Prevention Captain.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Education

High School Diploma -

Dixie Heights High School
Erlanger
05.2005

Skills

  • Customer service
  • Increasing sales
  • Problem-solving
  • Time management
  • Attention to detail
  • Verbal and written communication
  • Organizational skills
  • Active listening
  • Adaptability and flexibility
  • Relationship building
  • Self motivation
  • Client relations

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Branch Sales Manager

Florida Tile
06.2023 - Current

Outside Sales Representative

Florida Tile
01.2022 - 06.2023

Branch Operations Manager

Florida Tile
04.2017 - 12.2021

Store Manager

Charming Charlie
08.2013 - 04.2017

Store Manager

Charlotte Russe
07.2005 - 08.2013

High School Diploma -

Dixie Heights High School

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