Marlo Oostmeyer
West Chicago,IL
Summary
Service Advocate for the EET team. Support MAPD and DSNP individual members via inbound and outbound calls. Use probing questions to support and educate my members, assist with inquiries and determine underlying causes of issues. A key to my success is utilizing resources, collaborating with management and other relevant departments to troubleshoot claims, credentialing, benefits, enrollment and product pain points.
Overview
7
7
years of professional experience
Work History
SA MSO Elevated Experience Team (Individual)
CVS Health/Aetna
02.2023 - Current
- Provide customer service to MAPD and DSNP members via inbound and outbound calls
- Support and educate members
- Research issues, analyze core problems, promptly find solutions
- Troubleshoot claim, credentialing, benefits, enrollment and product pain points
- Utilize MP, SFE, HRP, STARS, Medhok, Medcompass, ECHS, Rumba, GPS, ASD, PNC, TransAmerica, Nations
CSR -MSO (Group)
CVS Health/Aetna
10.2021 - 02.2023
- Group customer service via inbound calls
- Research and resolve issues
- Educate on plan benefits
- Advocate for members
Owner/Operator
The Peace Cottage
01.2020 - 11.2021
- Furniture refinishing
- Customer Service/sales
- Marketing
- A/P, A/R
Secretary to Counseling Center
Wheaton Warrenville South High School
07.2017 - 03.2020
- Schedule/oversee department calender
- Monitor tutoring/assisgnments of students on extended leaves
- Assist with AP and SAT/PSAT preparation and testing
- Oversee department related projects, events and issue resolution
Education
General Studies
College of DuPage
Wheaton, ILMassage Therapy License -
National University of Health Sciences
Lombard, IL06.2010
Skills
Analytical Thinking
Research
Problem Solving
Empathy/Compassion
Communication
Dedication
Timeline
SA MSO Elevated Experience Team (Individual)
CVS Health/Aetna
02.2023 - Current
CSR -MSO (Group)
CVS Health/Aetna
10.2021 - 02.2023
Owner/Operator
The Peace Cottage
01.2020 - 11.2021
Secretary to Counseling Center
Wheaton Warrenville South High School
07.2017 - 03.2020
General Studies
College of DuPage
Massage Therapy License -
National University of Health Sciences
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