Franklin County Department of Job & Family Services
Columbus
05.2012 - Current
Direct and supervise the activities of case manager supervisors and clerical support staff in the training department
Co-manage the supervisory staff of the transition department
Coordinate trainings to meet current and new case management, clerical and specialized agency staff as well as community partner policy and procedural needs
Develop curriculum to address compliance issues
Act as a liaison between the department and Executive Management and Senior Staff.
Supervisor
Franklin County Department of Job & Family Services
Columbus
05.2016 - 11.2022
Provide supervision and oversight to assigned case manager and support staff (eight to eleven per ten-week cycle)
Organize and develop training curricula/programs to meet specific training needs
Develop training aids such as PowerPoint presentations, instructor manuals, participant guides, and workbooks
Conduct employee trainings for new and ongoing staff including case managers and clerical support staff
Present training programs using recognized training techniques and tools
Provide subject matter expertise/technical assistance to administrative and line staff.
Center Coordinator
Franklin County Department of Job & Family Services
Columbus
05.2012 - 05.2016
Assessed training needs for new and existing employees specifically case manager and clerical support staff
Coordinated daily work of training officers
Identified internal and external training programs to address competency gaps
Partnered with internal stakeholders regarding employee training needs
Liaised with subject matter experts regarding instructional design
Mapped out training plans for individual employees when requested
Facilitated learning through a variety of delivery methods including classroom instruction and on-the-job coaching
Handled logistics for daily training activities including venues and equipment.
Case Manager
Franklin County Department of Job & Family Services
Columbus
04.2001 - 05.2012
Determined eligibility for Federal, state and local public assistance programs, including Ohio Works First (TANF), Food Stamps, Medicaid, Title XX childcare, and PRC
Managed caseload of over 250 families, who are interviewed every 6 months to ascertain their continued eligibility, to include documentation of all services provided and accurate, up-to date case notes in the appropriate format
Provided information and referral to appropriate community services
Conducted job skill assessments to assist clients in appropriate work assignments with Agency and in finding full time and permanent employment
Provided crisis intervention as needed
Tracked and recorded statistics (e.g., accuracy rate, phone records) to report to unit supervisor.
Administrative Assistant 2
Office of Women’s Health Initiatives, Ohio Department of Health
Columbus
Planned and conducted state-wide focus groups to ascertain the health needs of women in the state of Ohio (i.e., created survey instruments and interview questions, planned logistics for the facilitation of the focus groups)
Analyzed, compiled data and wrote the final needs assessment report used to set the initial agenda for this Office
Coordinated the planning of a statewide conference (i.e., invited speakers and arranged contractual agreements, program planning, assisted in grant writing, public relations and fundraising activities, identified and collected relevant data, research and policy resources)
Assisted the Chief in gathering information necessary for formulating and implementing policies concerning women’s health issues
Served as a liaison between the Chief and various women’s advocacy groups on the state and national level.
Timeline
Supervisor
Franklin County Department of Job & Family Services
Call Center Agent/Training Supervisor/Onboarding Coordinator at Fortuna Business Management ConsultingCall Center Agent/Training Supervisor/Onboarding Coordinator at Fortuna Business Management Consulting
Field Training Officer Program Supervisor & Training Coordinator at Riverside County Sheriff's OfficeField Training Officer Program Supervisor & Training Coordinator at Riverside County Sheriff's Office
Training Coordinator and Administrative Officer at Glomacs Training and ConsultancyTraining Coordinator and Administrative Officer at Glomacs Training and Consultancy
<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC