Marlo Rogers

Work History

Quapaw Baths And Spa

05.2019 - Current

Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Responded to inquiries from callers seeking information.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Confirmed appointments, communicated with clients, and updated client records.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Handled cash transactions and maintained sales and payments records accurately.
Maintained confidentiality of information regarding clients and company.
Answered central telephone system and directed calls accordingly.
Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Handled assignments independently with good judgement and critical thinking skills.
Collected cash and credit card payments, processed transactions and updated relevant records.

Hunan Palace

08.2014 - 05.2019

Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Promoted store promotions and incentive programs to increase overall sales revenue.
Mentored new employees on cashier duties and best practices, improving overall staff performance.
Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
Greeted customers entering store and responded promptly to customer needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Assisted customers with returns, refunds and resolving transaction issues.
Learned duties for various positions and provided backup at key times.

Senior Helpers

Hot Springs, AR

09.2008 - 04.2014

Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Assisted clients with activities of daily living, promoting independence and quality of life.
Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.

Emerald Isle Resort

Hot Springs, AR

02.2008 - 08.2010

Chex-2-Cash

Benton, AR

05.2002 - 02.2008

Launched quality assurance practices for each phase of development
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Set aggressive targets for employees to drive company success and strengthen motivation.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Created employee schedules to align coverage with forecasted demands.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.