Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marlo Ross

Memphis,TN

Summary

With a proven track record at Delta Medical Center, excel in delivering exceptional patient care and maintaining HIPAA compliance. Expertise in electronic charting and empathetic bedside manner has significantly enhanced patient satisfaction. Skilled in both direct patient support and technical health assessments, I've consistently improved care quality, evidenced by a 20% reduction in patient complaints. State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures. Knowledgeable with solid foundation in patient care and support. Proven ability to assist in various medical procedures and enhance patient comfort. Demonstrated efficiency in managing patient records and collaborating with healthcare teams. Experienced with providing quality patient care and support in fast-paced healthcare settings. Utilizes effective communication and interpersonal skills to foster supportive environment for patients and staff. Knowledge of essential medical procedures and patient monitoring techniques ensures high standards of care and adaptability to changing needs. Proactive worker committed to helping doctors provide top-notch patient care. Skilled at emergency room treatments with knowledge of ER patients. Fantastic attention to detail and multitasking abilities. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level nursing position. Ready to help team achieve company goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

20
20
years of professional experience

Work History

Certified Nursing Assistant

Delta Medical Center
10.2008 - 08.2024
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Transported patients between rooms and appointments or testing locations.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Supported needs of 25+ residents under long-term care.

Revenue Supervisor

United Parcel Services, UPS
05.2005 - 06.2009
  • Reviewed contracts to ensure compliance with revenue recognition guidelines and company policies.
  • Evaluated monthly reports to identify trends or anomalies, allowing for proactive measures to be taken when needed.
  • Maintained strong working relationships with cross-functional teams, facilitating smooth communication regarding revenue-related matters.
  • Optimized pricing strategies by conducting comprehensive market analysis and competitor research.
  • Developed training materials for new hires, contributing to a well-prepared team of Revenue Analysts.
  • Provided insightful recommendations on process improvements based on thorough analysis of current procedures.
  • Enhanced revenue tracking systems with improved accuracy and reliability.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Kept high average of performance evaluations.

Maintenance Technician

McDonald's Restaurant
05.2004 - 02.2006
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Inspected and maintained equipment to keep items in top working condition.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Monitored and documented work performance in maintenance logs in compliance with company guidelines.
  • Minimized production delays, responding swiftly to emergency breakdowns or unexpected malfunctions.
  • Performed preventive maintenance and repairs on various types of equipment.
  • Safely and effectively handled wide range of cleaning products and solutions.
  • Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.

Education

No Degree - Nursing

Dyersburg Community College
Memphis, TN
07-2010

Skills

  • Patient Care
  • HIPAA Compliance
  • Reliable team player
  • Basic Life Support
  • Bedside manner
  • Recording vital signs
  • Medical terminology knowledge
  • Electronic Charting
  • Mobility Assistance
  • Positioning Patients
  • Patient Lifting
  • Urinary Catheter Care
  • Inpatient Care
  • Healthcare ethics
  • Geriatric Care
  • Responding to emergencies
  • Transporting patients
  • Maintaining privacy
  • Feeding assistance expert
  • Patient Management
  • Specimen Collection
  • Valid TN driver's license
  • Patient Assessments
  • Quality Assurance
  • Conducting intakes
  • IV Maintenance

Timeline

Certified Nursing Assistant

Delta Medical Center
10.2008 - 08.2024

Revenue Supervisor

United Parcel Services, UPS
05.2005 - 06.2009

Maintenance Technician

McDonald's Restaurant
05.2004 - 02.2006

No Degree - Nursing

Dyersburg Community College
Marlo Ross