Marlo Selph

Team Member Trainer

• Trained and mentored 7 new hires to fulfill various roles.
• Improved employee performance by developing and implementing customized training.
• Provided coaching and mentoring to employees.
• Supported and coached employees as part of successful training.
• Established and maintained quality control standards.
• Leveraged feedback from training sessions to refine and improve future training sessions.
• Accepted feedback on my own work.
• Constantly switching positions during rushes.

Customer Service Representative

• Taking orders.
• Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
• Ensuring boxes were ready for use.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Investigated and resolved customer inquiries and complaints quickly (for example issuing store credits or remaking an order when needed).
• Maintained up-to-date knowledge of product and service changes.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Cook/Production

• Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
• Prepared raw materials for cooking by cutting vegetables, preparing dough, portioning wings, fries, pies, etc.
• Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
• Managed inventory effectively, reducing food waste and controlling costs for the business.
• Maintained high standards of kitchen hygiene, ensuring clean and safe working environment.
• Replaced labels on raw materials & food prep
• Used pizza cutter to slice pizzas according to size and customer specifications.
• Ensured all pizzas met visual and taste standards before serving, guaranteeing customer satisfaction.

Customer Service Representative

• Taking orders.
• Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
• Ensuring boxes were ready for use.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Investigated and resolved customer inquiries and complaints quickly (for example issuing store credits or remaking an order when needed).
• Maintained up-to-date knowledge of product and service changes.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Cook/Production

• Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
• Prepared raw materials for cooking by cutting vegetables, preparing dough, portioning wings, fries, pies, etc.
• Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
• Managed inventory effectively, reducing food waste and controlling costs for the business.
• Maintained high standards of kitchen hygiene, ensuring clean and safe working environment.
• Replaced labels on raw materials & food prep
• Used pizza cutter to slice pizzas according to size and customer specifications.
• Ensured all pizzas met visual and taste standards before serving, guaranteeing customer satisfaction.