Marlo Smith
Gardena,CA
Summary
Strategic Human Resources leader offering many years of evaluating corporate HR strategy and developing actionable solutions to meet objectives. Skilled in analyzing metrics to decipher pain points in employee retention, compensation structures, and benefits administration. Personable and committed with passion for improving work culture.
Overview
22
22
years of professional experience
Work History
Human Resources Consultant
Kaiser Permanente
CA
09.2024 - Current
- Conduct HR investigations for Union and Non-Union employees by collecting and analyzing data; identifying misalignment with desired compliance actions; conducting interviews; determining action steps for resolution; creating appropriate documentation; and providing input on corrective action plans.
- Proactively provide resources, information, advice, and expertise with coworkers and customers; influencing others through technical explanations and examples; providing occasional mentoring to team members.
- Collaborate with leadership in the development and deployment of strategies, programs, policies, and procedures with HR Centers of Excellence and business stakeholders by assessing HR impact in consideration of changing business strategies.
- Research and analyze organizational data and processes to identify trends, root causes, and potential solutions to HR issues; delivering data driven recommendations on HR efforts; and providing solutions in consideration of both HR and business objectives.
- Implement in organizational change efforts by identifying requirements; assessing information to identify solutions to obstacles and mitigating risks; providing input in the creation or revision of change management plans; developing communications; and monitoring ongoing impact of organizational changes or efforts on employees.
- Supports reporting of Company employee information and external benchmarks by compiling, completing, and interpreting reports and analyses; and identifying key insights to assist in the development of solutions for HR issues.
Executive Vice President of Human Resources
Breakthru Beverage
Commerce, CA
03.2021 - 01.2024
- Strengthened the Company's business performance through talent, engagement, culture, and strategic direction.
- Advised the Executive Team and managers to improve leadership effectiveness.
- Collaborated as a key member of the Merger and Acquisition team to streamline the integration process on the sale of Wine Warehouse to Breakthru Beverage.
- Assessed, recommended, and implemented programs and policies for improvement of the HR department to ensure all business requirements were addressed.
- Spearheaded all employee relations investigations, including EEOC claims to resolution.
- Delivered company-wide communications regarding policies and operations of the organization.
- Executed plan changes and implemented the online benefits enrollment and performance review systems.
- Managed all staffing activities. Partnered with outside sources to recruit while assessing the need for specific competencies, knowledge, and skills to meet the business objectives and cultural fit.
- Oversaw Union campaign resulting in a no vote for the warehouse employees.
- Increase employee morale and engagement scores to over 92% with participation rate of 98%.
- Successful in retaining employees and reducing turnover by 20%.
- Developed comprehensive talent acquisition strategies to attract top-tier candidates.
- Implemented employee engagement programs to enhance workplace culture and retention.
- Led organizational restructuring initiatives to streamline human resources operations.
- Advised executive leadership on HR policies and compliance with labor laws.
- Managed performance appraisal processes to ensure consistent employee evaluations.
- Oversaw benefits administration and employee wellness programs for enhanced satisfaction.
- Conducted investigations into employee complaints or issues of harassment or discrimination.
- Evaluated existing benefit offerings for cost effectiveness and value to employees.
- Managed payroll processing systems used by the company's finance department.
Vice President of Human Resources
JANUS et Cie
Santa Fe Springs, CA
06.2005 - 03.2021
- Spearheaded the development of a newly created international leadership team. Partnered with senior management to provide coaching and feedback to ensure leadership actions were consistent with the long-term goals and strategies of the Company.
- Oversaw the integration process after the acquisition of JANUS by Haworth.
- Supervised all areas of human resources, including international payroll 401k, workers compensation, benefits, and employee relations matters, conduct comprehensive investigations on a wide range of issues. Represented the company at all mediation, arbitration and unemployment hearings.
- Improved annual employee assessment scores which were always the highest among all companies under the family umbrella, including those of the parent company.
- Executed the recruitment/retention of top talent and implemented an onboarding and training program.
- Prioritized compliance with state and federal regulatory requirements for personnel administration, equal employment opportunity, affirmative action, sexual harassment, ADA, and FMLA.
- Implemented employee engagement programs to enhance workplace culture and retention.
- Managed performance appraisal processes to ensure consistent employee evaluations.
- Oversaw benefits administration and employee wellness programs for enhanced satisfaction.
- Created and managed budgets for the Human Resources department.
- Organized team building activities to foster collaboration among staff members.
- Conducted investigations into employee complaints or issues of harassment or discrimination.
- Evaluated existing benefit offerings for cost effectiveness and value to employees.
- Analyzed trends in compensation plans across various industries for benchmarking purposes.
- Monitored compliance with federal, state, and local employment laws.
- Developed and implemented comprehensive human resources policies, procedures, and processes to ensure compliance with all applicable laws and regulations.
Executive Team Leader, Team Relations (HR Manager)
TARGET CORPORATION
Los Angeles, CA
06.2004 - 06.2005
- Managed all HR functions in store of over 300 employees including compliance and employee relations investigations.
- Interviewed and hired new employees and conducted weekly new hire orientations.
- Supervised 10 employees who were responsible for HR administration and office duties.
- Executed succession planning for multiple locations.
- Implemented the performance review process for all employees.
Human Resources Director
TOPTUTORS.COM
Santa Monica, CA
- Established the HR department for a start-up software company.
- Created policies, procedures and employee handbook.
- Talent management and development.
- Worked closely with President/Owner on strategic plan.
- Developed and implemented policies to enhance operational efficiency across teams.
- Managed cross-functional teams to drive collaborative project execution and decision-making.
- Led strategic planning sessions to align departmental goals with company vision.
- Fostered relationships with stakeholders to support organizational growth and partnerships.
Human Resources Director
KAREN KANE
Los Angeles, CA
- Managed all HR functions for clothing manufacturer.
- Processed weekly payroll and oversaw the benefits program.
- Managed performance of employees and created a performance review process.
- Developed talent acquisition strategies to attract top educational professionals.
- Collaborated with leadership to align HR initiatives with organizational goals.
- Streamlined onboarding procedures to improve new hire experiences at the company.
- Facilitated conflict resolution processes between employees and management teams.
HR Generalist / Corporate Recruiter
CENDANT SOFTWARE/DAVIDSON/Vivendi
Torrance, CA
- Managed recruitment, onboarding and New Hire Orientation.
- Served as the only HR Generalist responsible for the manufacturing/distribution center.
- Processed H-1B visas.
- Conducted training sessions on company policies and workplace safety procedures.
- Developed and maintained job descriptions, performance evaluation forms, employee handbooks, and other HR related documents.
- Conducted background checks, reference checks and employment verification.
Education
MA - Organizational Management
University of Phoenix
Gardena, CABA - Social Ecology (Human Behavior)
University of California
Irvine, CASkills
- Mergers & Acquisitions
- Vision & Strategy
- Performance Management
- Leadership / Coaching
- Employee Engagement
- HR Policies & Procedures
- Employee engagement
- Succession Planning
- Talent Acquisition
- Training & Development
- 401k/Payroll
- Benefits / Compensation
- Leadership development
- Performance improvement
- Conflict resolution
- Strategic planning
- Employee relations
- Labor relations
- Recruitment strategies
Community Service
- AIDS Healthcare Foundation - Volunteer at various Pride Events, Walks, Ambassador for Black Leadership AIDS Crisis Coalition Powered by AHF
- Team to End AIDS - Previous member of LA Marathon running team and fundraiser for AIDS Project LA
- Links Incorporated - Coordinate programs and projects in Los Angeles area and internationally
- Delta Sigma Theta Sorority, Inc. - Coordinate programs and projects for women and youth in LA area
- Crimson and Cream Community Foundation - Fundraise for various programs in Los Angeles
Software Programs
- ADP
- Paychex
- Paycom
- Workday
- Lever Applicant Tracking System
- ICMS
Timeline
Human Resources Consultant
Kaiser Permanente
09.2024 - Current
Executive Vice President of Human Resources
Breakthru Beverage
03.2021 - 01.2024
Vice President of Human Resources
JANUS et Cie
06.2005 - 03.2021
Executive Team Leader, Team Relations (HR Manager)
TARGET CORPORATION
06.2004 - 06.2005
Human Resources Director
TOPTUTORS.COM
Human Resources Director
KAREN KANE
HR Generalist / Corporate Recruiter
CENDANT SOFTWARE/DAVIDSON/Vivendi
MA - Organizational Management
University of Phoenix
BA - Social Ecology (Human Behavior)
University of California