Marlo Snell
Canton,MI
Summary
Dynamic professional with a proven track record at Plymouth Plating Works, excelling in customer relations and quality assurance. Expert in problem-solving and machinery maintenance, I enhanced customer satisfaction through effective complaint resolution and streamlined operations, contributing to project success and improved service delivery.
Knowledgeable with a solid foundation in specialized tasks that were assigned to me along with a track record of delivering results through targeted initiatives. Proven ability to implement effective strategies that enhance operational efficiency and support team objectives. Demonstrated proficiency in problem-solving and project management.
Overview
16
16
years of professional experience
Work History
Metal Specialist
Plymouth Plating Works
08.2020 - 11.2024
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- plating parts for a array of different company's along with creating and handling chemical components.
- head of shipping and receiving.
Sous Chef
Embassy Suites of Livonia
07.2008 - 09.2019
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Planned and directed high-volume food preparation in fast-paced environment.
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
- Collaborated with executive chef to develop innovative menu items, leading to increased guest return rates and positive reviews.
- Played a key role in achieving positive health inspection results by maintaining strict compliance with all relevant guidelines and regulations throughout daily operations.
- Implemented proper cleaning procedures, ensuring a safe and sanitary kitchen workspace compliant with health department regulations.
Education
Associate of Arts - Culinary Arts
Wayne County Community College
Detroit, MISkills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Quality assurance
- Supply management
- Machinery maintenance
- System installations
- Risk management
- Equipment calibration
- Vendor relations
- Maintenance and repair
- Time management
- Problem-solving
- Multitasking
Timeline
Metal Specialist
Plymouth Plating Works
08.2020 - 11.2024
Sous Chef
Embassy Suites of Livonia
07.2008 - 09.2019
Associate of Arts - Culinary Arts
Wayne County Community College
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