Marlo Tamanini
Selinsgrove,PA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers no matter what the venue. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Motivated individual with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences.
Overview
8
8
years of professional experience
Work History
Waitress
08.2021 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase productivity.
- Greeted new customers, discussed specials, and took drink orders.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
Lead Scheduling Coordinator
08.2015 - 07.2020
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
Education
Associate of Science - Veterinary Technician
Sanford Brown
Fort Lauderdale06.2013
Skills
- Office Management
- Verbal and Written Communication
- Mail Handling
- Customer Support
- Calendar Coordination
- Staffing Requirements
- Patient Engagement
- Project Tracking
- Creative Solutions
- Event and Meeting Scheduling
- Service Scheduling
- Materials Delivery Scheduling
- Time Management Skills
- Travel Coordination
- Customer Satisfaction
- Telephone Etiquette
- Office Supplies and Inventory
- Installation Scheduling
- Conflict Resolution
- Effective Multitasking
Additional Information
I have mastered customer service from many years in the restaurant business including Assistant General Manager, Event Coordinating and Lead Bartender. After having my daughter I took the step to be a stay at home mom. The gaps in my employment do not indicate my lack of enthusiasm and complete dedication to any company I am employed with.
Timeline
Waitress
08.2021 - Current
Lead Scheduling Coordinator
08.2015 - 07.2020
Associate of Science - Veterinary Technician
Sanford Brown