Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marlo Williams

Summary

Compassionate and detail-oriented CNA with extensive experience at The Rivers of Puyallup, excelling in patient care and vital signs monitoring. Proven ability to enhance patient satisfaction through effective communication and empathy, while maintaining HIPAA compliance. Recognized for fostering strong relationships with patients and families, ensuring dignity and independence in care.

Healthcare professional committed to delivering compassionate care and supporting patient needs. Proven ability to collaborate effectively with medical staff and adapt to dynamic healthcare environments. Reliable team player focused on achieving optimal patient outcomes through empathetic care and attention to detail.

Overview

6
6
years of professional experience

Work History

CNA

The Rivers of Puyallup
12.2024 - Current
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, pulse and oxygen levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care to residents and their families.
  • Demonstrate professional effective communication across various levels of administrative and clinical administrators. (RN, RCC, HR, ED)
  • Daily charting within various software programs.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.

Caregiver

Merrill Gardens
01.2023 - 11.2023
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Worked in Memory Care.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Assisted with dressing guidance, grooming, meal services.

Caregiver

Atria Senior Living
01.2023 - 11.2023
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted patients with self-administered medications.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.

Caregiver

Interim Home Health
05.2022 - 09.2022
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
  • Recorded status and duties completed in logbooks for management.

Guest Service Representative

European Wax Center
05.2022 - 09.2022
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • opening and closing procedures, scheduling, cash balancing, booking and canceling of appointments, sales goals.

Specimen Processor and Communications Liaison

Diagnostic Laboratories and Radiology
06.2019 - 03.2020
  • Followed safety protocols while handling hazardous materials.
  • Ensured compliance with all relevant safety protocols while handling biohazardous materials during specimen processing tasks.
  • Processed high volumes of time-sensitive specimens without compromising accuracy or quality standards under tight deadlines.
  • Maintained a well-organized work environment by implementing effective storage and tracking systems for specimens.
  • Developed strong relationships with internal departments, facilitating smooth communication channels for expedited issue resolution regarding specimens or testing requirements.
  • Efficiently prepared specimens for shipment to external testing facilities, ensuring adherence to packaging guidelines and regulatory requirements.
  • Upheld rigorous standards of confidentiality when managing sensitive patient information and test data during daily tasks.
  • Reduced errors in specimen data entry through meticulous attention to detail and thorough review processes.
  • Streamlined communication between processing lab and medical staff, ensuring clear understanding of test requirements and results.

Director of First Impressions

Carlton Senior Living
05.2019 - 01.2020
  • Implemented strategies to improve visitor management processes.
  • various administrative projects, creating slides, filling monthly calendar, manage visitor logs, phone lines, interact with residents, families, and vendors.
  • Interact and report to various levels of management regarding residents. Responsible for emergency procedures.

Education

High School Diploma -

Thomas Downey High School
Modesto, CA

CNA Certification - Health And Human Services

ProCare Academy
Lakewood, WA
12-2024

Skills

  • Time management
  • Patient care
  • Vital signs monitoring
  • Compassion and empathy
  • Attention to detail
  • HIPAA compliance
  • Clinical documentation
  • Complex Problem-solving
  • Multitasking and organization
  • Critical thinking
  • Team collaboration
  • Flexibility and adaptability

Timeline

CNA

The Rivers of Puyallup
12.2024 - Current

Caregiver

Merrill Gardens
01.2023 - 11.2023

Caregiver

Atria Senior Living
01.2023 - 11.2023

Caregiver

Interim Home Health
05.2022 - 09.2022

Guest Service Representative

European Wax Center
05.2022 - 09.2022

Specimen Processor and Communications Liaison

Diagnostic Laboratories and Radiology
06.2019 - 03.2020

Director of First Impressions

Carlton Senior Living
05.2019 - 01.2020

High School Diploma -

Thomas Downey High School

CNA Certification - Health And Human Services

ProCare Academy

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