Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Marlon Acuna

Las Vegas,NV

Summary

Skilled logistics and operations professional with extensive experience in leading teams, optimizing operational workflows, and enhancing customer satisfaction. Proven ability to navigate high-pressure situations and introduce strategic solutions that bolster company reputation and profitability.

Overview

12
12
years of professional experience

Work History

Owner/President

Gua Global Logistics Inc
Las Vegas, NV
12.2018 - 06.2024
  • Managed daily operations of business, including hiring and training staff.
  • Negotiated contracts with vendors and suppliers.
  • Oversaw budgeting and financial management.
  • Analyzed industry trends to develop competitive strategies.
  • Maintained relationships with existing clients by providing superior customer service.
  • Reviewed legal documents related to business operations.
  • Ensured compliance with local, state, and federal regulations.
  • Developed policies and procedures for the organization.
  • Provided direction and guidance to employees.
  • Monitored performance of personnel against goals set forth by the company.
  • Conducted performance reviews for employees on a regular basis.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Ensured compliance with regulatory requirements and ethical standards.
  • Hired, trained, and mentored staff members to maximize productivity.

Dispatcher - Operations Manager

Tristar Transit Inc
Glendale, CA
11.2012 - 11.2018
  • Updated records of driver locations, delays, and cancellations.
  • Created daily reports detailing response times, call volumes, and other pertinent information.
  • Assigned drivers to appropriate routes based on customer needs.
  • Provided timely updates to customers regarding their orders or requests.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Resolved customer complaints related to service issues or delays.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.

Education

Interpreter And Translation Inglish/Spanish - Language Interpretation And Translation

Century College
White Bear Lake, MN
03-2003

Skills

  • Team Leadership
  • Operational Optimization
  • Customer Engagement
  • Client Service
  • Regulatory Compliance

Accomplishments

  • 2018 Tristar presented me with a Leadership Award

Languages

Spanish
Professional
English
Professional

Timeline

Owner/President

Gua Global Logistics Inc
12.2018 - 06.2024

Dispatcher - Operations Manager

Tristar Transit Inc
11.2012 - 11.2018

Interpreter And Translation Inglish/Spanish - Language Interpretation And Translation

Century College

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Marlon Acuna