Summary
Overview
Work History
Education
Skills
Timeline
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Marlon Avila

North Bergen,NJ

Summary

Talented Server bringing skills in order management, payment processing and upselling.

Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs.

Knowledgeable about handling special dietary requirements and general food safety standards.

Dependable server successful providing fast, high-quality customer service to guests in restaurant settings.

Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Motivated Server with engaging personality and flexible approach.

Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Hardworking and passionate job seeker with strong organizational skills.

Ready to help team achieve company goals.

Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Reliable.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Server

Napoli Trattoria
Montclair , NJ
07.2018 - Current
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Increased sales significantly by upselling higher-end products to customers.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Answered customers' questions, recommended items and recorded order information.
  • Collected orders and relayed them to bartenders quickly and accurately.
  • Processed orders and sent to kitchen employees for preparation.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Asked customers for feedback, solved problems and filled drinks throughout meal.
  • Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
  • Checked guests' identification before serving alcoholic beverages.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Inspected dishes and utensils for cleanliness.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Server

Bucco’s Ristorante
Clifton, NJ
06.2017 - 06.2018

Server

Lillies Bar & Restaurant
NYC, NY
03.2015 - 06.2017

Server

Papillon Bistró And Bar
NYC, NY
01.2010 - 05.2014

Education

Industrial Mechanics

Instituto Técnico Simón Bolivar
Guayaquil Ecuador
03.2002

Skills

  • Wine Service
  • Point of Sale Knowledge
  • Stocking and Replenishing
  • Order Accuracy
  • Menu Memorization
  • Hospitality Service Expertise
  • High-Volume Dining
  • Guest Seating Arrangements
  • Food Sales and Promotion

Timeline

Server

Napoli Trattoria
07.2018 - Current

Server

Bucco’s Ristorante
06.2017 - 06.2018

Server

Lillies Bar & Restaurant
03.2015 - 06.2017

Server

Papillon Bistró And Bar
01.2010 - 05.2014

Industrial Mechanics

Instituto Técnico Simón Bolivar

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Marlon Avila