Marlon Bailey
Charlotte,NC
Summary
- Excellent oral and written communication and a strong desire to provide exceptional customer experience.
- Ability to work well with others, multi-task and handle issues while working under time constraints.
- Results oriented with good organizational skills including attention to detail and accuracy.
- Able to exercise independent thought and judgment and adapt to new tasks with little notice.
- Demonstrated experience in handling client concerns and issues with tact and diplomacy.
- Ability to work in a high-pressure environment with strict SLAs and deadlines.
- Experience working in financial services.
Overview
18
18
years of professional experience
Work History
Logistics Inventory Associate
Carvana
Concord, NC
03.2021 - 08.2023
- Collaborated with other departments to optimize inventory management strategies.
- Inspected incoming materials for damage.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
Uber Driver
Uber
Charlotte, NC
01.2018 - 02.2021
- Recognized by management for providing exceptional customer service.
- Monitored traffic conditions to determine the most efficient route.
- Understood and complied with vehicle safety laws and driving standards and kept passengers safe.
- Communicated professionally with customers regarding their transportation needs.
- Planned optimal routes to minimize delays and maximize time efficiency.
- Verified customer identification prior to providing transportation services.
Operations Specialist
Wells Fargo
Charlotte , NC
10.2006 - 06.2018
- Inspected damaged, worn and faulty parts and performed appropriate adjustments and replacements.
- Assessed and identified issues and quickly resolved to restore functionality.
- Analyzed workflows and procedures to recommend operational support tools and technologies.
- Diagnosed and repaired errors in printer software systems.
- Troubleshot and resolved printer hardware issues.
Operations Specialist
Wachovia
Charlotte , NC
08.2005 - 10.2006
- Ensured compliance with company policies and procedures at all times.
- Balanced overall budget, measuring daily cash access needs against money safe contents and communicating with managers to replenish supply of cash on hand when necessary.
- Followed all applicable laws and regulations related to Money Center services.
- Investigated and solved account issues to maintain current and accurate money systems.
- Conducted regular audits of Money Center records to ensure accuracy.
Education
BA Administration (Management) -
Belmont Abbey College
Skills
- Excellent Critical Thinking
- Excellent Deductive Reasoning
- Excellent Written Expression
- Excellent Oral Expression
- Excellent Written Comprehension
- Excellent Oral Comprehension
- Inventory Tracking Proficiency
- Customer Support
- Order Preparation
- Utilization Reports
- Product Tracking
Systems And Tools
- Electronic mail software
- Word processing software
- Microsoft Outlook
- Microsoft Office
- Microsoft Excel
- Microsoft Word
Timeline
Logistics Inventory Associate
Carvana
03.2021 - 08.2023
Uber Driver
Uber
01.2018 - 02.2021
Operations Specialist
Wells Fargo
10.2006 - 06.2018
Operations Specialist
Wachovia
08.2005 - 10.2006
BA Administration (Management) -
Belmont Abbey College