Marlon Blackman
Elmont,NY
Summary
Reliable and hardworking hospitality and event professional with 5+ years of experience in customer service, event operations, venue setup, and guest relations. A highly motivated and customer-focused individual seeking an opportunity to utilize exceptional service skills, contribute to a fast-paced team environment, and create positive guest experiences through strong communication, organization, and attention to detail.
Overview
7
7
years of professional experience
Work History
Professional Event Crew Member
Amour Event Rentals
04.2023 - Current
- Coordinate event setup and breakdown for weddings, corporate events, concerts, conferences, and private functions.
- Collaborate with event planners and crew members to ensure timely, efficient event execution.
- Proficiency in setting up audio/visual equipment, staging, lighting, and other relevant event setups.
- Troubleshoot setup issues under tight deadlines while maintaining high-quality standards.
- Commitment to providing excellent service to clients and guests throughout events
Staff Member
Antun's Catering Hall
09.2023 - 11.2024
- Clear and organize dishes, load and unload plates and silverware, and clean trays and tray stands and dispose of trash.
- Developed efficient workflows for food preparation and service delivery during events.
- Coordinated event logistics to ensure seamless execution of catering services.
- Enhanced client satisfaction through proactive communication and responsive service strategies.
Hotel Houseman
Garden City Hotel
11.2021 - 09.2022
- Maintaining cleanliness of common areas like lobbies, hallways, and restrooms, assisting with room cleaning as needed.
- Providing prompt and courteous service to guests, addressing any concerns related to room cleanliness.
- Collaborated with housekeeping and banquet teams to ensure smooth hotel operations.
- Assisted with room turnovers while maintaining hotel cleanliness standards.
Sales Associate
Lane Bryant
04.2019 - 11.2021
- Managed customer inquiries and resolved complaints to enhance service quality.
- Facilitated personalized customer service while assisting shoppers with product selection.
- Maintained merchandise presentation and organized sales floor displays.
- Assisted with inventory management and restocking merchandise.
- Experience in a fast-paced retail and other work environments.
- Operated cash registers and facilitated customer transactions with efficiency.
- Trained new team members on sales techniques and product knowledge, promoting a cohesive work environment.
Education
Associates - Occupation Aviation Maintenance
Vaughn College
Queens, NYHigh School - undefined
Sewanhaka Central High School
New Hyde Park, NY06.2022
Skills
- Customer Service Excellence
- Hospitality Operations
- Event Setup & Breakdown
- Event Logistics
- Banquet Service
- Guest Relations
- Fast paced environments
- Team Collaboration
- Communication
- Problem Solving
- Time Management
- Adaptability
- Organization
Timeline
Staff Member
Antun's Catering Hall
09.2023 - 11.2024
Professional Event Crew Member
Amour Event Rentals
04.2023 - Current
Hotel Houseman
Garden City Hotel
11.2021 - 09.2022
Sales Associate
Lane Bryant
04.2019 - 11.2021
High School - undefined
Sewanhaka Central High School
Associates - Occupation Aviation Maintenance
Vaughn College