Marlon Broche
Dodge City,Kansas
Summary
Results-oriented team member with a proven track record of providing excellent customer service in fast-paced environments. Skilled in effectively communicating with customers, supervisors, and team members. Experienced in quickly learning new processes, procedures, and systems. Demonstrates strong problem-solving and communication abilities, with a professional demeanor and a positive attitude. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Tower Operator
Hilmar Cheese
08.2024 - Current
- Conducted regular performance evaluations for staff members, identifying areas for improvement and offering constructive feedback.
- Developed strong relationships with local emergency responders to facilitate quick response times during emergencies or unusual occurrences at the facility.
- Streamlined communication channels between multiple departments resulting in better coordination and decision-making during peak operating hours.
- Maintained safe working conditions for tower personnel through rigorous safety inspections and adherence to OSHA guidelines.
- Used hand signals, verbal communication and radio to reduce risks in coordinating crane movements.
- Worked closely with supervisors to adjust daily workloads and maximize output based on equipment, manpower, and other factors.
Team Member
Five Guys
12.2023 - 06.2024
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems
- Communicated effectively with customers, supervisors, and team members
- Performed opening and closing duties, including store cleaning and restocking
- Arrived on time for shifts and adhered to company dress code guidelines
- Developed strong customer service skills and interpersonal communication abilities by working with a diverse group of customers
- Greeted customers and answered questions regarding products and promotions
- Provided excellent customer service through solving problems and answering questions
- Adapted quickly to changing priorities and demonstrated flexibility in responding to customer needs
- Assisted new employees during training sessions
- Built relationships with customers through providing accurate information on products or services offered
- Provided support to team members to ensure all goals were met in a timely manner
- Assisted customers with product inquiries, orders, returns, refunds, and other service requests
- Demonstrated excellent organizational and problem-solving skills while managing multiple tasks simultaneously
Installer
Home Depot
08.2022 - 05.2024
- Counted money in cash drawers and communicated correct amounts to supervisors for reports
- Maintained knowledge of company policies and procedures to promote productivity and safety
- Notified supervisors of item shortages to replenish inventory
- Corrected order and product mistakes by assisting customers with returns and refunds
- Cut materials to specified sizes for installation with power saws and cutters
- Used standard hand and specialized tools to install equipment, performing tests for proper operation
- Developed relationships with customers to ensure satisfaction with the installation process
Education
Nurse Practitioner -
UCM Raul Dorticos Torrado
Cienfuegos, Cuba.06.2018
Skills
- Complex Problem-Solving
- Creativity and Innovation
- Materials Staging
- Team Collaboration
- Excellent Communication
- Order Preparation
- Clear Communication
- Sales expertise
- Problem-Solving
- Decision-making capabilities
- Professional Demeanor
- Leadership Qualities
- Sales and Marketing
- Self Motivation
- Adaptability
- Workplace Safety
- Positive Attitude
- Reliability
- Idea Development and Brainstorming
- Teamwork and Collaboration
- Customer Service
- Process Improvement
- Effective Communication
- Cleaning
- Heavy Lifting
- Goal Setting
- Social media expertise
- Multitasking
- Continuous Development
- Professionalism
- Following Instructions
- Adaptability and Flexibility
- Chemical Handling
- Decision-Making
- Public Speaking
- Customer Relations
Certification
Drive license
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Tower Operator
Hilmar Cheese
08.2024 - Current
Team Member
Five Guys
12.2023 - 06.2024
Installer
Home Depot
08.2022 - 05.2024
Nurse Practitioner -
UCM Raul Dorticos Torrado
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