Marlon D. Peeler
Bossier City
Summary
Experienced and goal-oriented professional with a strong background in administrative functions, including business planning, data analysis and collection, report editing, records management, organizational development, and legal compliance. Skilled in efficiently managing healthcare management and customer service tasks, consistently delivering positive results in fast-paced environments. Highly organized and detail-oriented, providing critical administrative direction and implementing effective office operational strategies for organizational success. Exceptional interpersonal skills and excellent verbal and written communication abilities enable the establishment and maintenance of productive relationships across all levels of the organization. A professional administrator with extensive experience overseeing complex administrative functions and ensuring operational excellence. Recognized for collaborative leadership and a results-driven approach that adapts to evolving business needs. Key strengths include strategic planning, team management, and effective communication.
Overview
13
13
years of professional experience
Work History
Chief Administrator Course Director
Air Force Medical Command
01.2025 - Current
- Design engaging lesson plans by incorporating diverse teaching methods to cater to different learning styles and development of newly appointed Chief Administrators supporting 74 Air Force medical treatment facilities.
- Conducted assessments to inform instructional practices and improve outcomes for students operating in Defense Health Agency medical treatment facilities to include inpatient, outpatient, and surgical platforms.
- Demonstrated strong interpersonal and communication skills, resulting in clear subject matter discussion with students managing approximately $1 billion in 0&M Budgets.
- Ensured curriculum alignment with academic standards through regular course review and updates.
- Expanded program offerings by proposing new courses based on a hierarchy of experience for junior, middle, and senior tier Chief administrators.
Chief Administrative Officer
Defense Health Agency
05.2023 - Current
- A C-suite executive tasked with overseeing daily operations and administrative functions in support of a $20 million dollar operating budget
- Executes annually the clinic business performance plan and responsible for productivity, research and development, and clinic marketing
- Provides oversight for recruitment and hiring, financial operations, budget development, and clinic business strategy
- Streamlines communication between numerous department heads, and executive team members
- Develops and implements effective strategies throughout the organizations and externally to applicable agencies and regional directors
- Collaborated with executive leadership to develop long-term strategies for sustained growth and success.
- Oversaw the development of new policies, procedures, and guidelines to ensure compliance with industry regulations and standards.
- Implemented rigorous risk management protocols, minimizing exposure to financial and operational risks through proactive measures.
Graduate Student
Air Force Medical Service
07.2022 - 05.2023
- Achieved Masters degree in Military Operational Art & Science with emphasis on strategic planning and strategy execution.
- Researched and analyzed information to support academic projects in military strategy development.
- Raised funds for charitable causes, organizing events that brought community together.
- Conducted research projects and collaborated with peers to develop presentations and test theoretical concepts
Chief, Facility Accreditation & Compliance Officer
Defense Health Agency
07.2020 - 07.2022
- Led a multifaceted team in enterprise wide Joint Commission inspections servicing 139 military treatment facilities to include hospital, ambulatory surgical, and clinics across the globe
- Specialized in Life Safety, Environment of Care, Emergency Management, and Leadership chapter standards prescribed by The Joint Commission
- Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
- Subject matter expert both comprehensive ambulatory and hospital accreditation manuals charged with inspecting facilities, educating staff and leadership on compliance requirements
- Fostered positive relationships with businesses and regulatory bodies, facilitating smoother inspection processes.
- Conducted thorough inspections by evaluating compliance with safety and quality standards.
- Reviewed documentation to verify adherence to regulatory requirements.
Resource Management Director
Air Force Medical Service
07.2019 - 07.2020
- Provided management oversight and guidance for both $23 million budget and 420 personnel according to the Resource Management System (RMS) and general accounting guidelines
- Authority regarding fiscal and budgetary policy, law, and regulatory guidelines for all sub clinics within organization
- Ensured compatibility with financial goals and objectives issued by higher authority
- Reviews, consolidates, approves, modifies, or disapproves budgetary data and reports submitted for consistency with goals, objectives, reasonableness, and accuracy
- Served as the principal budgetary advisor to senior leadership and top management personnel in maintaining balance, efficiency, and economy of operations to accomplish programmed objectives
- Operated the Resource Management System, a network of leaders, resource advisors, cost center managers, and technical advisors aligned to the organization structure and oriented towards the management of appropriated funds used for patient care
- Procured staffing following local and federal guidelines that supported equal pay and opportunity for potential employees
Clinic Practice Manager
Air Force Medical Service
07.2018 - 07.2019
- Responsible for the day-to-day coordination and supervision of clinic health care operations providing care to 25,000 TRICARE enrollees and 101K annual appointments
- Review, approve duties and responsibilities and supervise all health care support staff
- Update all Administrative, Compliance and HIPAA Policies and Procedures
- Coordinate materials management, ordering medications and other materials needed for the smooth operation of the clinics
- Annually evaluate the performance of all health center support staff
- Establish written performance goals and measurable objectives and monitor accordingly
- Develop, implement and monitor adherence to written protocols/policies and procedures pertaining to clinic operations in compliance with regulatory agencies
- Coordinate continuing education and in-service training activities of the health center staff
- Ensure that clinical staff complete all clinical competencies for all scopes of practice and all electronic health record modules annually
- Act as compliance officer for FTCA/HIPAA/PCMH regulatory standards and adherence
TRICARE Operations & Patient Administration Director, HIPAA Privacy Officer
Air Force Medical Service
06.2017 - 07.2018
- Manages TRICARE operations and patient administration functions for military treatment facilities providing outpatient services to 178K beneficiaries
- Responsible for release of information, patient administration, medical board evaluation programs, care coordination, patient care eligibility and $147 million-dollars in referral authorizations for beneficiary population
- Oversees TRICARE benefit, education, claims and debt programs
- Coordinates managed care health plans with stakeholders and optimizes access to direct and network clinic resources
- Manages 48K medical records as the records custodian for two clinic operations
- HIPAA Privacy Officer and advisor to senior leadership and clinical staff, providing input on HIPAA privacy, internal compliance, and by-law requirements
- HIPAA training officer responsible for annual, remedial, and as necessary HIPAA and Privacy Act education
- Administers patient privacy policies and exercises HIPAA security plans with clinical staff
- Contract liaison for $400 million-dollar PPO network, consisting of more than 60 civilian treatment facilities and seven tri-service direct care facilities
Clinic Practice Manager/Support Director of Services
Air Force Medical Service
07.2016 - 06.2017
- Multi-disciplinary senior health administrator for two military treatment outpatient facilities
- Responsible for daily management of clinic appointment schedules and clinician productivity targets
- Senior advisor to top leadership and sub-clinics, providing both strategic and tactical input to clinic access to care procedures
- Responsible for daily, weekly, and monthly analysis on patient appointment utilization, outside care cost analysis, and clinical beneficiary outreach
- Accountable officer for Schriever tenant unit facilitating TRICARE operations, information management, access procedures, facility and staff readiness requirements
- Consults with centralized patient appointing system and provides inputs to manage clinic access for a multi-service market platform serving 115 thousand TRICARE beneficiaries
- Finally, overseas internal control management programs, internal audits, and process improvement programs
Resource Management Director
Air Force Medical Operations Agency
02.2015 - 06.2016
- Provided management oversight and guidance for both $12 million budget and 330 personnel according to the Resource Management System (RMS) and general accounting guidelines
- Authority regarding fiscal and budgetary policy, law, and regulatory guidelines for all sub clinics within organization
- Ensured compatibility with financial goals and objectives issued by higher authority
- Reviews, consolidates, approves, modifies, or disapproves budgetary data and reports submitted for consistency with goals, objectives, reasonableness, and accuracy
- Served as the principal budgetary advisor to senior leadership and top management personnel in maintaining balance, efficiency, and economy of operations to accomplish programmed objectives
- Operated the Resource Management System, a network of leaders, resource advisors, cost center managers, and technical advisors aligned to the organization structure and oriented towards the management of appropriated funds used for patient care
- Procured staffing following local and federal guidelines that supported equal pay and opportunity for potential employees
Medical Logistics Director
Air Force Medical Operations Agency
02.2013 - 02.2015
- Responsible for the environment of care for the medical treatment facility
- Managed $9 million inventory of supplies and just-in-time delivery contracts to ensure the physical, dental, and nursing staffs have necessary items to care for their patients
- Additionally, oversaw maintenance, calibration, and repair of all non-computer equipment
- Directed the management of multi-million dollar programs to include safety, utilities, communications, and construction projects
- Supervised war readiness material as well as any assigned air transportable clinics, hospitals, or aero-medical staging facilities
- Accountable officer for inventory and financial management procedures, including ordering, receiving and storing supplies through electronic ordering system
- Functional manager for multimillion-dollar contracts responsible for procurement IAW fiscal law requirements
- Directed execution of multimillion-dollar budget, cost-benefit analysis, vendor support contracts, and pharmacy acquisitions in support of 35 thousand beneficiaries
Healthcare Administrative Assistant
ALLEO Corp
06.2012 - 12.2012
- Assist in healthcare operations, providing administrative functions for primary care manager and health services
- Utilize decision support systems; track daily operation; construct daily schedules and analyze epidemiological and statistical reports; facility utilization; and provide cross-functional support using Microsoft word, excel, access, and other applications
- Assist in administrative meta-analysis of facility resource including; resource utilization, network referrals, patient booking and provider workflow
- Construct and edit financial forecasting reports, accounting spreadsheets, and marketing presentations; evaluate customer complaints; implement corrective active statements; participate in business planning; and facilitate contracting functions with healthcare vendors
- Monitor personal information and track, log, and control sensitive data
- Perform quality assurance analysis and assist in managerial support function
Business Claims Officer
ALLEO Corp
06.2012 - 12.2012
- Manages clinic Medical Affirmative claims (MAC) program
- Facilitates Third Party Collections (TPC) from insurers and performs itemized billing statements, reports, and liens in collaboration with Medical Affirmative Claims representatives
- Analyzes TPC problems relative to the management of operation of DOD health care programs to ensure resources are properly utilized
- Computes, compiles, plots, and checks a variety of data collected in accordance with the quality control plan for use in preparing reports for management decisions
- Reviews and validates financial reporting and pay documents for completeness and timeliness
- Works with budgetary and contracting methods, practices, policies procedures, and regulations
- Engages in problem solving of patient entitlements and billing procedures
- Audits negative balance and positive balance reports, ambulatory procedure visits (APV) reports, and accounts receivable
Graduate Student - Volunteer
Tampa General Hospital
02.2012 - 06.2012
- Provided administrative support for organizational business processes and department management
- Help manage federal/state compliance programs; prepare quality assurance matrixes and customer satisfaction surveys for vendors
- Assisted primary managers in writing policy memos and employee developmental programs; support administrative quality audits; oversee vendor contracts and customer management programs; and update employee handbook
- Distribute executive reports, and engage in communication technology; perform data entry; analyze business support graphics; and process consumer requests and invoices
- Compiled and presented consumer data; interpret operating trends; assist in action planning; and disseminate alternative business plans
- Supported client administrative systems including; answering calls and enquiries; managing incoming and outgoing mail and other correspondence
Healthcare Administrator - Intern
American Red Cross
10.2011 - 06.2012
- Handled department's daily activities including; compliance initiatives, group practice agreements, and implementing care strategies
- Developed a tracking system for health quality and furnished statistical reports; conducted referral management for patient care and prepared monthly reports for Tricare records management
- Coordinated Secure Messaging marketing efforts including; product development, establishment of new systems, appraisal of enrollment performance, coordinate business meetings, and advertising
- Performed budgeting, forecasting, financial analysis, and business case analysis; evaluated financial budgets and prepared business plans; and facilitated contracting business analysis with healthcare vendors
- Managed data analysis program including; statistical package, financial functions and solver functions
Education
Master of Military Operational Art & Science - Military Strategy
Air University
Montgomery, AL05.2023
Certified Fellow -
American College of Healthcare Executives
11.2017
Certified Defense Financial Manager -
American Society of Military Comptrollers
01.2016
Master of Business Administration - Healthcare Administration
University of Argosy Graduate School
Tampa, FL10.2012
Bachelor of Science - Human Resource Management
University of Maryland University College
Adelphi, MD05.2011
Skills
- Defense Accounting System Expertise
- Statistical Data Analysis
- Skilled in Microsoft Office Applications
- Experience with Electronic Health Record Platforms
- Effective Presentation Skills
- Assessment of Performance Metrics
- Benefits Program Oversight
- Health Information Privacy Expertise
- Health Plan Oversight
- Internal Audit Management
- Strategic Organizational Leadership
- Professional Development Programs
- Strategic Forecasting
- Continuous Process Optimization
Professional Affiliation
- Fellow, American College of Healthcare Executives (Colorado Chapter)
- Member, American Society of Military Comptrollers (Maryland Chapter)
Affiliations
- Fellow, American College of Healthcare Executives
Timeline
Chief Administrator Course Director
Air Force Medical Command
01.2025 - Current
Chief Administrative Officer
Defense Health Agency
05.2023 - Current
Graduate Student
Air Force Medical Service
07.2022 - 05.2023
Chief, Facility Accreditation & Compliance Officer
Defense Health Agency
07.2020 - 07.2022
Resource Management Director
Air Force Medical Service
07.2019 - 07.2020
Clinic Practice Manager
Air Force Medical Service
07.2018 - 07.2019
TRICARE Operations & Patient Administration Director, HIPAA Privacy Officer
Air Force Medical Service
06.2017 - 07.2018
Clinic Practice Manager/Support Director of Services
Air Force Medical Service
07.2016 - 06.2017
Resource Management Director
Air Force Medical Operations Agency
02.2015 - 06.2016
Medical Logistics Director
Air Force Medical Operations Agency
02.2013 - 02.2015
Healthcare Administrative Assistant
ALLEO Corp
06.2012 - 12.2012
Business Claims Officer
ALLEO Corp
06.2012 - 12.2012
Graduate Student - Volunteer
Tampa General Hospital
02.2012 - 06.2012
Healthcare Administrator - Intern
American Red Cross
10.2011 - 06.2012
Certified Fellow -
American College of Healthcare Executives
Certified Defense Financial Manager -
American Society of Military Comptrollers
Master of Business Administration - Healthcare Administration
University of Argosy Graduate School
Bachelor of Science - Human Resource Management
University of Maryland University College
Master of Military Operational Art & Science - Military Strategy
Air University
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