MARLON ENRIQUEZ MENDEZ
Bergenfield,NJ
Summary
Professional with strong background in customer service and office administration, ready to excel in front-facing role. Adept at handling inquiries, managing schedules, and ensuring smooth operations. Known for strong teamwork, adaptability, and delivering consistent results. Skilled in communication, problem-solving, and maintaining welcoming environment.
Professional administrative specialist skilled in managing front desk operations and providing exceptional customer service. Proven ability to handle multiple tasks, create welcoming environment, and resolve issues efficiently. Known for strong teamwork, adaptability, and reliability.
Overview
6
6
years of professional experience
Work History
Front Desk Assistant
Gallaudet University
08.2024 - 05.2025
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Community Housing Assistant
Gallaudet University
05.2024 - 08.2024
- Oversaw front desk responsibilities, helping residents and maintaining a friendly and safe atmosphere.
- During move-in and move-out, I helped with room inspections, determining maintenance requirements, and organizing furniture replacements.
- constructed and replaced mattresses, bed frames, and tables in the dorm room.
- disposed of unwanted objects and kept communal spaces tidy, which helped to preserve cleanliness and organization.
- supported housing operations and gave residents a good living environment by collaborating closely with residence life personnel.
- obtained practical experience in cooperation, customer service, and facility upkeep in a housing setting.
- arranged room inspections and took care of furniture replacements to assist with the move-in and move-out procedures.
- Collaborated with team members to streamline housing processes.
- Maintained strong relationships with local agencies such as social services departments or shelters to assist with tenant referrals and support services.
Restaurant Waiter
Mk Valencia Restaurant & Lounge
07.2022 - 08.2022
- Prepare dining areas before guests are seated
- Decorate tables with candles, napkins, linens and flowers
- Place tableware and condiments on tables
- Serve water and welcome snacks, like breadsticks
- Refill beverages and take orders
- Remove dirty utensils and replenish them as needed
- Provide unique silverware sets to families with young children
- Clean and reset tables after guests leave
- Maintain health and safety regulations in all kitchen and dining areas
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Explained menu items and suggested appropriate options for food allergy concerns.
Stock Person
SPORT MODEL
07.2019 - 07.2019
- Responsible for receiving merchandise, unloading or unpacking it, marking it with codes to be identified, stocking shelves, and helping customers place orders
- Check for damage or mislabeling, and get it where it needs to be
- Ensure the correct items are in place, and update inventory records
- Contributed to a positive work atmosphere through effective communication, teamwork, and problem-solving skills.
- Maintained effective team member communication.
- Assisted in training new employees on proper stocking procedures, fostering a knowledgeable workforce committed to operational excellence.
- Assisted maintenance team with organizing and cleaning warehouse, stockroom, and store near shift close.
Education
BBA - Insurance And Risk Management
Gallaudet Unversity
Washington, DC08-2026
Skills
- Excellent communication
- Time management
- Hospitality services
- Workplace flexibility
- Problem-solving skills
- Team building
- Fast learner
- Self motivation
Languages
Spanish
Professional Working
Timeline
Front Desk Assistant
Gallaudet University
08.2024 - 05.2025
Community Housing Assistant
Gallaudet University
05.2024 - 08.2024
Restaurant Waiter
Mk Valencia Restaurant & Lounge
07.2022 - 08.2022
Stock Person
SPORT MODEL
07.2019 - 07.2019
BBA - Insurance And Risk Management
Gallaudet Unversity
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