Marlon Esparraguera
Tampa,FL
Overview
22
22
years of professional experience
Work History
Member solutions advocate
Suncoast credit union
Tampa
06.2022 - Current
- Conducted financial analyses to ascertain causes of loan delinquency and assessed members' capacity to regularize outstanding loans
- Facilitated peer mentoring to enhance knowledge sharing and team skill development
- Engaged with members to address and resolve escalated concerns, ensuring satisfactory solutions to complex account issues
- Managed a portfolio of delinquent and high-risk loans, implementing collection strategies to mitigate financial risks
Collections supervisor
J. P. Morgan Chase
Tampa, FL
09.2018 - 06.2022
- Developed strategies for delinquent account collections, resulting in reduced charge-offs and enhanced financial stability
- Located critical account information through skip tracing and collaborated with external parties to improve collection efforts
- Participated in bilingual call quality assessments and special projects, leading to improvements in operational processes and adherence to communication protocols
Configuration Analyst
Centene
Tampa, FL
03.2015 - 08.2018
- Conducted thorough research and verification of provider credentials, ensuring license accuracy utilizing designated web resources
- Resolved provider data discrepancies, maintained adherence to established processes, and kept precise documentation for data load procedures
- Managed provider inquiries, maintained positive business relationships, and met productivity benchmarks with a commitment to high-quality output
Fraud client services representative
Bank of America
Tampa, FL
10.2010 - 02.2015
- Managed client communications across various channels, delivering prompt and precise resolutions for fraud-related concerns
- Demonstrated meticulousness and strategic multitasking in navigating complex systems and addressing client tasks
- Elevated customer satisfaction by ensuring thorough support and meticulous account maintenance, leading to effective issue resolution
- Identified and addressed individual client needs, providing customized solutions to protect their financial interests against fraudulent activities
First sergeant
US Army
Hawaii
10.2002 - 10.2010
- Led and mentored a team, focusing on professional development, training, and welfare
- Conducted performance evaluations, maintaining strict adherence to standards and discipline
- Executed high-stakes operations, specializing in direct action and reconnaissance missions
- Coordinated joint missions with allied forces, leveraging advanced technology for success
Education
Bachelor of Business Administration -
University of Phoenix
TampaBachelor's Degree - Computer science
University of Phoenix
Tampa, FLSkills
- Bi-Lingual
- Strong Problem Solving Aptitude
- Strong Interpersonal Skills
- Conflict Resolution Proficiency
- Strong Problem Solving Ability
- Organizational and Time Management Skills
- Critical Thinking Skills
- Knowledge With Microsoft Outlook
- Proficient With Word
- Proficient With excel
- Tableau
Timeline
Member solutions advocate
Suncoast credit union
06.2022 - Current
Collections supervisor
J. P. Morgan Chase
09.2018 - 06.2022
Configuration Analyst
Centene
03.2015 - 08.2018
Fraud client services representative
Bank of America
10.2010 - 02.2015
First sergeant
US Army
10.2002 - 10.2010
Bachelor of Business Administration -
University of Phoenix
Bachelor's Degree - Computer science
University of Phoenix