Marlon Gabriel
Delray Beach,FL
Summary
Customer support specialist with expertise in issue resolution and communication. Demonstrated success in improving customer satisfaction and loyalty through consultative sales techniques and in-depth product knowledge.
Overview
8
8
years of professional experience
Work History
Commercial Construction Laborer
RDC LLC
Fort Lauderdale, Florida
01.2018 - Current
- Assisted with site preparation by clearing debris and leveling ground for construction activities.
- Operated various hand and power tools to complete assigned tasks efficiently and safely.
- Maintained a clean and organized work area to promote a safe working environment.
- Transported materials to and from job sites, ensuring proper handling and storage.
- Followed blueprints and specifications to assist in construction tasks accurately.
- Conducted routine inspections of equipment to ensure proper functionality and safety compliance.
Customer Service Representative
Eastern partners
Boca Raton, Florida
06.2024 - 12.2025
- Resolved customer inquiries through delivery of correct product and service insights.
- Educated customers on product features, improving overall purchasing decisions.
- Coordinated with cross-department teams to meet customer needs successfully.
- Advised customers regarding billing procedures, completed payment processing, and offered assistance in setting up payment options.
Customer Support Specialist
Chewy
Hollywood, Florida
05.2022 - 05.2024
- Resolved customer inquiries effectively, enhancing satisfaction and loyalty.
- Executed comprehensive analysis of customer feedback to pinpoint service improvement opportunities.
- Maintained accurate documentation of customer interactions to ensure continuity of service.
- Performed variety of clerical and administrative duties pertaining to on-site support.
Health Insurance Sales Agent
Health Enrollment Center
Fort Lauderdale, Florida
07.2021 - 04.2022
- Educated clients on health insurance policies, ensuring understanding of coverage options and benefits.
- Coordinated with team members to strengthen sales strategies and advance client outreach efforts.
- Optimized documentation processes for client enrollments, enhancing efficiency and accuracy.
- Maintained up-to-date knowledge of the industry. regulations to ensure compliance in all sales activities.
Education
High School Diploma -
Stranahan High School
Fort Lauderdale, FL06-2014
Skills
- Customer support
- Product knowledge
- Billing assistance
- Effective communication
- Refunds processing
- Documentation
- Credit card payment processing
- Customer relations
- Consultative sales
- Merchandise upselling
- Product and service solutions
- Issue resolution
- Microsoft Office Suite
Timeline
Customer Service Representative
Eastern partners
06.2024 - 12.2025
Customer Support Specialist
Chewy
05.2022 - 05.2024
Health Insurance Sales Agent
Health Enrollment Center
07.2021 - 04.2022
Commercial Construction Laborer
RDC LLC
01.2018 - Current
High School Diploma -
Stranahan High School